Notes not syncing from Outlook(Office 365)

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  • #34694


    Arthur F LeRiche


    I have an iPhone XR running IOS 14.0.1 and Office 365 on a PC. Until recently notes created/updated in Outlook would sync to the iPhone. The syncing stopped so I did a reconfig in Akrutosync. After the reconfig, all of my notes on Outlook replaced the ones on the iPhone. After that, no changed notes in Outlook are sync’d. Is this a known problem?



    Akruto Support


    Hello Arthur,

    We apologize for the inconvenience.

    Please check the following:

    1. Make sure your phone is not on “Airplane Mode”

    2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

    3. If you have a firewall on your computer, it may be preventing the connection You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall.

    If this did not help, kindly take a screenshot of AkrutoSync window from your computer and send it via email to for further troubleshooting.

    Raphael Gonzales

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