Problems with Calender sync with iPhone

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Viewing 17 posts - 1 through 17 (of 17 total)
  • Author

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  • September 6, 2020 at 5:40 am

    #32902

    Reply

    Paul

    Guest

    Since a short period of time (maybe after the last update of AkrutSync?) I have problems with Calender entries made in my iPhone 7. When these are synced to Outlook on my laptop I can’t open them in Outlook (Windows 10). I get a reading error. The other way around, so entry in Outlook and open in iPhone just works normal.

    September 6, 2020 at 6:41 am

    #32905

    Reply

    Akruto Support

    Moderator

    We need the following information:
    1. Outlook Version
    2. iOS Version:

    September 6, 2020 at 8:18 am

    #32914

    Reply

    Paul

    Guest

    1. Outlook Version: Microsoft Office Professional 2010; version 14.0.7257.5000 (64-bit)
    2. iOS Version: iOS 13.7

    September 6, 2020 at 9:12 am

    #32915

    Reply

    Akruto Support

    Moderator

    Sorry for the inconvenience that this has caused you. We will need to investigate further on this particular case of yours. Please assist us in retrieving the Akruto logs on your computer. I will forward it to our developers to investigate further. To retrieve the logs, please do the following:

    To get to the log file please click Open data directory in AkrutoSync and look for the file Akruto or akruto.log. Zip it up and send it over to support@akruto.com

    September 7, 2020 at 3:44 am

    #32946

    Reply

    Paul

    Guest

    Thanks! I have send the file with WeTransfer because it was too big for an email.

    September 7, 2020 at 5:25 am

    #32949

    Reply

    Akruto Support

    Moderator

    Hello Paul,

    Thank you for sending the log file. We will escalate it to our development team and we will get back to you as soon as possible.

    Sincerely,
    Raphael Gonzales
    AkrutoSync

    September 7, 2020 at 5:36 am

    #32950

    Reply

    Paul

    Guest

    Thanks a lot in advance for the quick help!

    September 11, 2020 at 11:28 am

    #33110

    Reply

    David Miller

    Guest

    I am having the same problem. If you try to edit/read/copy/move a calendar event create on the iPhone, Outlook now says is cannot open/read the item and fails. Strangely, if you try to delete it, it will report the same error, but then actually delete the event. This only happens with events initiated on the phone and uploaded to Outlook, not visa-versa. It is a recent phenomena.

    1. Outlook Version: Outlook for Microsoft 365 MSO (16.0.13127.20266)
    2. iOS Version: 13.6.1 (on an iPhone 7+)

    September 11, 2020 at 11:53 am

    #33111

    Reply

    Akruto Support

    Moderator

    Hello David,

    We are sorry for the inconvenience.

    We are currently testing a software update to fix this particular issue. You can send us an email to support@akruto.com if you wish to test the new version and please let us know the results or wait until its official release on Monday.

    Thank you for your patience and understanding.

    Regards,
    Raphael Gonzales
    AkrutoSync

    September 15, 2020 at 7:19 pm

    #33265

    Reply

    Akruto Support

    Moderator

    Hello,

    The new version for AkrutoSync is now officially released. Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/

    Once downloaded, please run the installer and finish the process. You don’t need to uninstall the existing version on your computer.

    Kindly note that the after installing the update, the initial start of AkrutoSync will take longer than usual as it will fix all the affected appointments by this issue.

    Please let us know how it goes.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    September 16, 2020 at 4:28 am

    #33280

    Reply

    Paul

    Guest

    Thanks for the update. I have installed it and it all works correct again, even the earlier entries are corrected.

    Many thanks for the quick and good work!
    Paul

    September 16, 2020 at 5:19 am

    #33283

    Reply

    Akruto Support

    Moderator

    Hello Paul,

    Thank you for the update. We are glad that the issue has been resolved. Please feel free to contact us again if you require further assistance. Stay safe and have a great day!

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    September 21, 2020 at 11:03 pm

    #33486

    Reply

    David Miller

    Guest

    I have also installed the fix. Things seem to be working fine. Thank you!

    September 22, 2020 at 5:13 am

    #33497

    Reply

    Akruto Support

    Moderator

    Hello David,

    You’re welcome. Please do not hesitate to contact us again if you have questions and concerns! Have a great one!

    Regards,
    Raphael
    Technical Support Specialist
    AkrutoSync

    October 22, 2020 at 11:28 am

    #34672

    Reply

    Conrad Miller

    Guest

    So, I have used Akruto for more than 5 years, with little or no problems. Yesterday, I looked at my iPhone calendar and all (except for self populating holidays) of my calendar items were gone – past, present and future. The Akruto app on my desktop says it is successfully sinking calendar and contact items, but I can assure you it is not. Let me know if you can help. Thanks!

    October 22, 2020 at 12:11 pm

    #34674

    Reply

    Akruto Support

    Moderator

    Hello Conrad,

    We apologize for the inconvenience.

    Please open the Calendar app on your iPhone then tap “Calendars”. Uncheck everything except for “AKRUTO Calendar” then tap “Done”. Please check if the Calendar entries will appear again.

    If this did not help, kindly take a screenshot of AkrutoSync window on your computer and send it via email to support@akruto.com for checking and further troubleshooting.

    Regards,
    Raphael Gonzales
    AkrutoSync

    December 2, 2020 at 2:47 pm

    #35114

    Reply

    Akruto Support

    Moderator

    Hi Everyone,

    A recent iOS update caused an issue with the iPhone’s calendar sync causing calendar entries sync from phone un-editable.

    We have resolved this with the recent update. Please download from the link below:
    https://www.akruto.com/files/download

    The installer will also fix previously synced entries in Outlook as well.

    Have a great day!

    Regards,
    Brian Tan
    AkrutoSync

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