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I use an iPhone 15 Pro. I’ve installed Akruto as a trial so far and everything works fine except syncing Reminders from mobile to Tasks in Outlook. If I change anything in Reminders on the iPhone, the Tasks in Outlook will not sync (only the other way around – from Outlook to iPhone – it works). If I change anything in Reminders in Outlook, Akruto doesn’t even register an attempt to sync (the status in “Current Sync” doesn’t change, while for example if a change is made in Calendar, the status changes to “in progress”). I have consulted support about this issue and they have recommended some procedures but they are not working. Then they stopped responding.
Hello Ales,
I responded to your previous email. This may require a total reconfiguration of AkrutoSync.
I will also send the full procedure here:Remove the account from the phone and configure it again. When you remove the account from the phone, it will remove all contacts, calendar, tasks and notes that were once synced but before you do, please make sure that Outlook has the latest data.. (Contacts, Calendars, Tasks and Notes)
Then can completely remove AkrutoSync by doing the following:
1. Open Control Panel, click Programs and Features, find AkrutoSync and run the uninstall wizard.
2. Navigate to C:\Program Files\ and make sure Akruto folder is gone. If not delete it please.
3. Navigate to C:\Users\username\AppData\Local\Akruto and delete the Akruto folder from here as well.
4. Reboot the computer and install a fresh latest version of Akruto from here: http://www.akruto.com/files/upgrade/download
5. Install AkrutoSync.
6. After installing AkrutoSync, close it if it is open, and start Outlook.
7. Start AkrutoSync and reconfigure.Let us know how it goes for you.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncHello Ales,
Thank you for the update and we apologize for the inconvenience that this has caused you.
We will need to investigate further on this particular case of yours. Please assist us in retrieving the Akruto logs on your computer. I will forward it to our developers to investigate further. To retrieve the logs, please do the following:
Open AkrutoSync and click Open data directory in AkrutoSync and look for the logs folder and open it. Scroll down to the very bottom and look for the Akruto.txt file and send it to us via email.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync