There was an error initializing AkrutoSync. If the problem persists, please cont

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  • October 16, 2024 at 5:18 am

    #80355

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    Phil

    Guest

    ‘There was an error initializing AkrutoSync. If the problem persists, please contact Akruto for support’

    Getting this problem. Have tried re-configuring and no success.

    Can anyone help?

    Microsoft Windows 11
    Apple iPhone 13 Pro Max
    iOS 18.0.1

    Thanks.

    October 16, 2024 at 6:09 am

    #80356

    Reply

    Akruto Support

    Moderator

    Hello Phil,

    Thank you for contacting us today.

    Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/

    Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.

    Let us know how it goes.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    October 16, 2024 at 8:01 am

    #80358

    Reply

    Phil

    Guest

    Hi there,

    I already had that version, but strangely it worked so I presume something got corrupted somewhere.

    Thanks for the response.

    Phil

    October 18, 2024 at 6:17 am

    #80447

    Reply

    Phil

    Guest

    Okay, the next morning it has happened again.

    Can someone suggest another solution?

    Thanks,
    Phil

    October 18, 2024 at 7:11 am

    #80449

    Reply

    Akruto Support

    Moderator

    Hello Phil,

    Please send us a copy of the AkrutoSync log file via email to support@akruto.com.

    To get the log file, open AkrutoSync and click “Open Data Directory”.

    Open the logs folder and scroll down to the bottom and look for the Akruto text file. As an example, it is usually named as “akruto20241018-1657”

    Please send us the text document and not the .gz file.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    October 28, 2024 at 8:51 am

    #80641

    Reply

    Phil

    Guest

    …and now it’s working again. I don’t know what caused the problem but it all seems to have been fine for a few days now so I’ll close this and raise a new one if it happens again.

    Thanks for your support.

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