Won’t sync outlook to iphone

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  • May 7, 2023 at 12:59 pm

    #63400

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    Marianne McBride

    Guest

    just started that items entered on my iphone will sync to outlook, but items entered in outlook won’t sync to phone?? How can I fix this. Sync showed failed.

    July 11, 2023 at 8:44 pm

    #65776

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    Wayne

    Guest

    I have the same problem: Akruto will not sync Outlook Tasks with i-phone-13 reminders.

    July 12, 2023 at 5:50 am

    #65780

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    Akruto Support

    Moderator

    Hello,

    Thank you for the email

    Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/

    Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.

    Let us know how it goes.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    August 26, 2023 at 1:48 pm

    #67460

    Reply

    Michael Fabrico

    Guest

    By calendar is not properly syncing to the iPhone, it has worked for years. I am running the current version of akruto and connected via Wifi to the same network.

    1. If I add a calendar entry to outlook it does not end up on my iphone.
    2. If I add a calendar entry on my phone it goes to outlook. If I delete if from my phone it does not delete it on outlook.

    It shows status Failed on the calendar in the akruto sync sceen.

    The log is getting an error, not sure if this is the problem. The log error is similar ever time I sync.

    8/26/2023 1:44:50 PM [63032]http-80-108: Cancel snapshot (col=1,pipeId=40,oldSnapId=7552,newSnapId=7553)
    8/26/2023 1:44:50 PM [63032]http-80-108: Snapshot cancelled. Rethrowing exception
    8/26/2023 1:44:50 PM [63032]http-80-108: FAILED because of exception: Value was either too large or too small for a UInt32.
    8/26/2023 1:44:50 PM [63032]http-80-108: ConversationState(1): StateExceptionWillDropRequest
    8/26/2023 1:44:50 PM [63032]http-80-108: Dropping request and closing connection because of error : System.OverflowException: Value was either too large or too small for a UInt32.

    Thanks/Mike

    August 30, 2023 at 8:55 pm

    #67524

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    Tina

    Guest

    I am having the same problem. Have removed and reinstalled it several times and it will work for a bit and then start failing again. I’ve used this program for years and haven’t had this problem until recently.

    August 30, 2023 at 9:27 pm

    #67526

    Reply

    Akruto Support

    Moderator

    Hello Tina,

    We apologize for the inconvenience.

    May I know the exact brand and model of your phone and the iOS version running? If possible, please send us a screenshot of the AkrutoSync window via email to [email protected].

    Regards,
    Raphael Gonzales
    AkrutoSync

    October 27, 2023 at 8:52 am

    #69137

    Reply

    Mike

    Guest

    I am having EXACTLY the same problem as Tina reported in August.

    Specifically:
    1. If I add a calendar entry to outlook it does not end up on my iphone.
    2. If I add a calendar entry on my phone it goes to outlook. If I delete if from my phone it does not delete it on outlook.

    It shows status Failed on the calendar in the akruto sync screen.

    my ios version is 16.6.1 and I’m running the most current rev of akruto.

    All the other updates work fine (notes, tasks, contacts).

    June 18, 2025 at 9:53 pm

    #94783

    Reply

    Ross Bricker

    Guest

    I am having intermittent issues syncing my iPhone 16 Pro to Outlook on my Desktop Computer. The problem is in both directions.

    Background:
    – I have been an Akruto user for a number of years.
    – The syncing issue arises every few months
    – I have the latest version of Akruto installed on my desktop
    – Syncing is set up to do so via Wi-fi on my home network
    – The iPhone 16 Pro is running the current version of its OS
    – So far, I have tried shutting down everything, forcing an calendar update of the iPhone, updating software.
    – In the past, I have been able to resolve the syncing issue, but not this time.

    August 26, 2025 at 2:53 pm

    #96063

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    Diane Saywell

    Guest

    I have been using Akrutosync for a couple of years with my iPhone 12 for syncing my calendar and contacts from my PC to iPhone. However in the last few days it has suddenly stopped syncing to my phone and we have not been able to resolve this.
    My iPhone 12 is running iOS 18.6.2
    The Akrutosync version is 5.3.26

    Can you advise please.

    Many thanks,
    Diane

    February 23, 2026 at 12:13 pm

    #98397

    Reply

    Victor Sotny

    Guest

    Will not sync in either direction. I’ve reinstalled current version. Chose what to sync several times. I forced a sync on my iPhone 14 Pro Max which has the most current IOS. Turned the iPhone off and on. Stopped and restarted Outlook. Added calendar items to both the iPhone and the Outlook on the PC. Neither sync’s. How can I fix? Thanks

    February 23, 2026 at 8:00 pm

    #98398

    Reply

    Akruto Support

    Moderator

    Hello Victor,

    The issue that you are experiencing is usually caused by the server of AkrutoSync being blocked on your computer or the phone and computer are having problems with connectivity.

    You can check the factors below:

    1. Make sure your phone is not on “Airplane Mode”

    2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

    3. If you have a firewall on your computer, it may be preventing the connection You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall.

    4. If you are using a VPN connection, please turn it off and restart your computer then try to sync again after the restart.

    If the suggestions above did not work, please send us a screenshot of AkrutoSync window from your computer via email to [email protected]

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    March 20, 2026 at 7:46 am

    #98514

    Reply

    HenriGeister

    Guest

    Es klingt, als ob die Synchronisation nur in eine Richtung funktioniert. Prüfen Sie, ob in Akuto die iPhone-Verbindung als bidirektional eingestellt ist. Stellen Sie sicher, dass sowohl Outlook als auch iPhone die aktuellste Version verwenden und das iPhone wirklich im gleichen WLAN https://powbeterfahrungen.de/ ist. Ein Neustart von Akuto und iPhone kann helfen. Eventuell hilft auch das Zurücksetzen der Kalender-Synchronisation in Akuto, damit Einträge wieder korrekt hin- und zurückübertragen

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