Won’t sync outlook to iphone

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  • #63400

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    Marianne McBride

    Guest

    just started that items entered on my iphone will sync to outlook, but items entered in outlook won’t sync to phone?? How can I fix this. Sync showed failed.

    #65776

    Reply

    Wayne

    Guest

    I have the same problem: Akruto will not sync Outlook Tasks with i-phone-13 reminders.

    #65780

    Reply

    Akruto Support

    Moderator

    Hello,

    Thank you for the email

    Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/

    Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.

    Let us know how it goes.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    #67460

    Reply

    Michael Fabrico

    Guest

    By calendar is not properly syncing to the iPhone, it has worked for years. I am running the current version of akruto and connected via Wifi to the same network.

    1. If I add a calendar entry to outlook it does not end up on my iphone.
    2. If I add a calendar entry on my phone it goes to outlook. If I delete if from my phone it does not delete it on outlook.

    It shows status Failed on the calendar in the akruto sync sceen.

    The log is getting an error, not sure if this is the problem. The log error is similar ever time I sync.

    8/26/2023 1:44:50 PM [63032]http-80-108: Cancel snapshot (col=1,pipeId=40,oldSnapId=7552,newSnapId=7553)
    8/26/2023 1:44:50 PM [63032]http-80-108: Snapshot cancelled. Rethrowing exception
    8/26/2023 1:44:50 PM [63032]http-80-108: FAILED because of exception: Value was either too large or too small for a UInt32.
    8/26/2023 1:44:50 PM [63032]http-80-108: ConversationState(1): StateExceptionWillDropRequest
    8/26/2023 1:44:50 PM [63032]http-80-108: Dropping request and closing connection because of error : System.OverflowException: Value was either too large or too small for a UInt32.

    Thanks/Mike

    #67524

    Reply

    Tina

    Guest

    I am having the same problem. Have removed and reinstalled it several times and it will work for a bit and then start failing again. I’ve used this program for years and haven’t had this problem until recently.

    #67526

    Reply

    Akruto Support

    Moderator

    Hello Tina,

    We apologize for the inconvenience.

    May I know the exact brand and model of your phone and the iOS version running? If possible, please send us a screenshot of the AkrutoSync window via email to support@akruto.com.

    Regards,
    Raphael Gonzales
    AkrutoSync

    #69137

    Reply

    Mike

    Guest

    I am having EXACTLY the same problem as Tina reported in August.

    Specifically:
    1. If I add a calendar entry to outlook it does not end up on my iphone.
    2. If I add a calendar entry on my phone it goes to outlook. If I delete if from my phone it does not delete it on outlook.

    It shows status Failed on the calendar in the akruto sync screen.

    my ios version is 16.6.1 and I’m running the most current rev of akruto.

    All the other updates work fine (notes, tasks, contacts).

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