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Don Z
GuestHi, Recently we replaced a router in the office with a new one. I now notice that Akrutosync is no longer working. What is the procedure for reconnecting to the new router? Thanks
ModeratorHi Don Z,
Thank you for your posted message. The Exchange account on your phone that linked to AkrutoSync is no longer functional because the settings and configuration are linked to the previous router.
For cases like this, you need to reconfigure AkrutoSync.
Before you do that, make sure that the data on Outlook for the contacts, calendars, notes and tasks are updated and complete. Then delete the Exchange account on the phone. If there are still contacts and calendar entries left on the phone after deleting the Exchange account it means they are not linked to the AkrutoSync setup. Make sure those data are found in Outlook as well or else you need to manually transfer them from the phone to Outlook on your computer.
Here is the guide on how to transfer calendar entries and contacts on the phone not linked to the Exchange account: https://www.akruto.com/backup-phone-contacts-calendar/If all of the data for the calendar, contacts, notes and tasks are cleared or deleted from the phone, reconfigure AkrutoSync. To do that, please follow these steps:
1. On the left panel of your AkrutoSync, click on ‘Configure AkrutoSync’
2. Click on ‘Configure Again’ on the next screen. Do not mind about the message regarding phone factory reset.
3. Follow the on-screen instructions, use this guide: via Wi-Fi: https://www.akruto.com/user-guide/configure-akruto-sync-home-wi-fi-network/ or via internet: https://www.akruto.com/user-guide/completing-akruto-sync-setup-to-sync-over-internet/ (it depends, it is up to you if you want to use the previous sync setup and can even use the same username and password).
For Sync over home network – Make sure to use Wi-Fi ONLY on the phone while you are doing this. Cellular/mobile data must be OFF on the phone.
For Sync over the Internet – Make sure to use cellular data ONLY on the phone while you are doing this. Wi-Fi must be OFF on the phone.Regards,
Alfredo Delola
AkrutoSync -
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