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Viewing 6 posts - 1 through 6 (of 6 total)
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  • Support

    Keymaster

    Hello Ramon,

    Please contact our support via https://www.akruto.com/contact-us/. We will help you get your data into Outlook. After that you can set up sync as usual.


    in reply to: Akruto trying to connect to unknown IP address

    #32876

    Support

    Keymaster

    Hello, Sue. Thank you for contacting us. The most likely reason you are receiving this message is that someone is trying to connect to your computer from that IP address, not Akruto connecting to it. Please contact our support with more detail (exact text of the message or a screenshot from your security software would be helpful).

    Best Regards
    George Tatar
    Akruto


    in reply to: Akruto no longer syncing

    #32878

    Support

    Keymaster

    Hello Harold,

    Thank you for contacting us. The best thing would be to contact support by email and send them the log file. To find the log file, please click the “Open Data Directory” link in AkrutoSync. In the folder that opens, find the file akruto.log (sometimes shown as just “akruto”), right-click on it and select Send To -> Compressed (zipped) Folder. This will create a file akruto.zip. Please send it to Akruto support and also include the details you included above. I am sure we can help you.

    Best Regards
    George Tatar
    Akruto


    in reply to: Akrutosync and Mozilla Thunderbird

    #32880

    Support

    Keymaster

    Hello, Alex. Thank you for your question. Unfortunately AkrutoSync does not sync with Mozilla Thunderbird.


    in reply to: syncing problems between PC and iPhone

    #32883

    Support

    Keymaster

    David, thank you for sending the information. We have forwarded your info to developers. They will respond to you directly by email.


    in reply to: AkrutoSync Minimize to Window

    #6978

    Support

    Keymaster

    Thank you for your kind words, James. Starting with 5.2.19, you can disable the notification popup near the clock. To disable it, click “Open Data Directory” in AkrutoSync, find the file config.txt and edit the file. Specifically, change iconize.show.balloon=true to iconize.show.balloon=false. Restart AkrutoSync for the change to take effect.

Viewing 6 posts - 1 through 6 (of 6 total)