Hi Lukas,

Could you please email the following to [email protected]:
1. Your sync setup, is it (1) Sync over home network/Wi-Fi or (2) Sync over the Internet?
2. The latest screenshot of AkrutoSync’s current screen from your computer
3. What is the make and model of your phone? If it is an Android, what is the Android version? If it is a Windows phone, what Windows version? If it is an iPhone or an iPad, what is the iOS version?
4. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labelled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Apple devices: https://www.akruto.com/forum/ios-devices/
For Android: https://www.akruto.com/forum/android-devices/
For Windows: https://www.akruto.com/forum/windows-phone-outlook-syncing-problems/

We will wait for your response.

Alf Delola

Hi Kerry,

Thank you for your interest in AkrutoSync. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch). If this is your phone: http://www.gsmarena.com/lg_class_becomes_official_with_slim_metal_case_midrange_specs-news-14100.php – that is compatible with AkrutoSync.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For LG: https://www.akruto.com/forum/android-devices/lg-and-outlook-sync-issues/

Alf Delola

Hi Maria,

On AkrutoSync, could you please click on ‘Select what to sync’ on the main screen’s left panel to check if your To-Do list is detected under Tasks. If it is, you need to install either Tasks & Notes for MS Exchange OR TouchDown as the Android app for your Huawei Y5 in order to view the synced tasks. For the settings, refer to: https://www.akruto.com/synchronize-outlook-apps/

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For Huawei: https://www.akruto.com/forum/android-devices/huawei-outlook-sync-issues/

Alf Delola

Hi 0101,

Is the primary device your Surface Pro 4? Will you be syncing it with a phone? AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Apple devices: https://www.akruto.com/forum/ios-devices/
For Android: https://www.akruto.com/forum/android-devices/
For Windows: https://www.akruto.com/forum/windows-phone-outlook-syncing-problems/

Alf Delola

Hi WillZ,

AkrutoSync will sync to the native/pre-installed calendar app of any Android phone or tablet. The only third-party calendar that we recommend is aCalendar for Android.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/

Alf Delola

Hi Rex,

We recommend Sync over the Internet if you are using a home or office computer that is connected to its network all the time or almost all the time and it is not being used to other locations. Most users who use this setup often travel and sync via the cellular/mobile data of their phone while the computer is online on the home/office network. You can use Sync over the Internet in other networks and/or locations if you have a laptop and you know the admin access to the router of that network. Usually, that is not possible for public Wi-Fi networks like in an airport or a hotel.

Will you still proceed with Sync over the Internet or keep on using Sync over home (or office) network?

Alf Delola

Hi Daniel,

At this time AkrutoSync can synchronize only one folder of each type (one folder each for contacts, calendar, tasks and notes). As a workaround, since you use Outlook categories, you can use it instead of folders to organize your data in Outlook. Outlook categories are very powerful and let you accomplish everything you do with folders. We understand that this is only a workaround and we are working on synchronizing multiple folders.

AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch). Is this your phone: http://www.gsmarena.com/sony_xperia_z3_dual-6632.php? If it is, that is compatible for AkrutoSync.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For Sony: https://www.akruto.com/forum/android-devices/sony-outlook-sync-issues/

Alf Delola

Hi Rick,

We already have iPhone 7 customers. You can set up the sync to work with as many devices as you want. To do so, please follow these instructions:

To add another device, you need to know the username and password that you created for AkrutoSync. The user name is displayed in the AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option. Once you know the username and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same username and password that you noted above.

Regards,
Brian Tan

Hi Markus,

That is correct. The monthly subscription does not have any contract and you can cancel and resume subscription anytime.

Regards,
Brian Tan

HI Alison,

Thank you for choosing AkrutoSync.

changes for contacts, calendars, tasks and notes made between the devices will sync. You can try out the software and see if it works for you. You can download the 7-day free trial here:

https://www.akruto.com/get-akruto-sync/

Regards,
Brian Tan

Hi Peter,

Is this your phone: http://www.gsmarena-mobile-phones.com/product/blackview-bv6000? That is compatible for AkrutoSync. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

If your computer is running on Windows XP/Vista/7/8/8.1/10 with Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013 or 2016 – that will work with AkrutoSync.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For the paid and trial versions of AkrutoSync: https://www.akruto.com/get-akruto-sync/

Alf Delola

HI Carter,

Thank you for choosing AkrutoSync.

Yes, we had customers who has 20k+ calendar entries and a lot of contacts but was still able to sync these data to your phone. It might take a while for the initial sync since an android phone has a limit of 5 data per sync however the succeeding sync will be faster since it will only sync the changes.

You can try out the software and see if it works for you. You can download the 7-day free trial here:
https://www.akruto.com/get-akruto-sync/

Regards,
Brian Tan

HI Jose,

Thank you for choosing AkrutoSync.

Yes it will. All previously sync contacts and calendars will remain on the phone even if it is not connected to your cellular network or Wi-Fi network.

AkrutoSync will sync contacts, calendar and tasks. These will be synced with your phone’s native apps.
For notes, the only phone that includes a Notes app that can sync with Exchange ActiveSync AkrutoSync) is the iPhone. Therefore, to sync notes, (and if your phone does not have a built-in task app, to sync tasks) you will need to install an app on your phone.

We have a list of apps for that purpose here:
https://www.akruto.com/synchronize-outlook-apps/

This app will sync tasks and notes on its own, not as part of the same “sync operation” as contacts and calendar, but everything will sync through AkrutoSync.

You can try out the software and see if it works for you. You can download the 7-day free trial here:
https://www.akruto.com/get-akruto-sync/

Regards,
Brian Tan

HI Michael,

Thank you for choosing AkrutoSync.

Yes, Akruto supports the LG Stylo 2 and can sync Outlook calendar and contacts to your phone. Anything added to the phone after the initial sync will also sync to Outlook.

You can try out the software and see if it works for you. You can download the 7-day free trial here:
https://www.akruto.com/get-akruto-sync/

Regards,
Brian Tan

Hi Benjamin,

Thank you for your interest in AkrutoSync. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For Sony: https://www.akruto.com/forum/android-devices/sony-outlook-sync-issues/

Alf Delola