Hi,

For anyone experiencing this issue, please make sure you have the latest version of AkrutoSync installed. You can download it from https://www.akruto.com/files/download/ We also recommend that during the installation process, you select the “Enable automatic update checking” option.

Thank you.

Regards,
Brian Tan
AkrutoSync Support

Hello R. Owen,

Thank you for this information. May I know the Windows version installed on your computer? For further troubleshooting about this problem, please send an email to [email protected].

Regards,
Raphael
AkrutoSync

Hi Ed,

Thank you for choosing AkrutoSync,

Please check the following:

1. Make sure your phone is not on “Airplane Mode”

2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4 GHz or Brian Wi-Fi 5ghz)

3. Turn off any VPN on both your computer and mobile devices. Some VPN’s comes with your Firewall or Anti-Virus software.

4. Your firewall may be preventing the connection. You can try disabling other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

If the above steps did not resolve the issue, please send us an email to [email protected] so we can further assist you.

Regards,
Brian
AkrutoSync

Hello Tom,

Please open AkrutoSync and click on “Configure AkrutoSync”. Choose Change Address and select simple. Follow the on-screen instructions to finish the process.

At the end of the change address process, you will need to edit the Exchange account.

1. Go to Settings > Accounts.
2. Choose the AkrutoSync account.
3. Select “Account Settings”.
4. Choose the AkrutoSync account again.
5. Scroll down and look for “Incoming Settings”.
6. Enter the password that you used for the Change Address process.
7. Scroll down and look for “Security type” and set it to None then save the account.

This should resume the syncing.

Let us know how it goes.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Ed,

Please send us an email at [email protected] to continue troubleshooting this issue. You may paste the URL of this forum post: in the email so you do not have to repeat yourself.

https://www.akruto.com/topic/calendar-sync-failed-2/

Thank you.

Regards,
Brian
Akruto

Hi Don,

It sounds like we missed your email and did not help you. Things like this should not happen. Can you let us know the date and time you sent this email (including your timezone)? We will find it and help you resolve the situation. I am sure we can resolve the error.

We’ll wait for your response.

Regards,
Brian Tan
AkrutoSync

Hello Erik,

WE apologize for the inconvenience.

Please send an email to [email protected] and provide us a screenshot of the AkrutoSync window from your computer for further troubleshooting.

Regards,
Raphael
AkrutoSync

Hi Markus,

Thank you for choosing AkrutoSync,

Our development team has released an update that should address this particular issue.

Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/

Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.

We’ll wait for an update,

Regards,
Brian
AkrutoSync

Hi Seamas,

Are you referring to network policies from a public or office network?

We’ll wait for your response.

Regards,
Brian
AkrutoSync

Hi Gordon,

On your phone, open the calendar app, tap on the calendar again (bottom) and then uncheck everything except for All Exchange or Akruto Calendar.

Let me know if this worked for you.

Regards,
Brian
Akruto

Hi Gordon,

Please check the following:

1. Make sure your phone is not on “Airplane Mode”

2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also, make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

3. Your firewall may be preventing the connection. You can try disabling other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

If this does not work, please send an email to [email protected]

Thank you.

Regards,
Brian
AkrutoSync

Hi Had-A-GutFull,

AkrutoSync works with Windows 11 as we have multiple clients that could sync between their Outlook PC and mobile devices using this operating system.

However, PC-to-PC sync is not yet compatible as Microsoft did not allow 3rd party servers to connect and modify the Exchange ActiveSync account. We continue to monitor this so we can get this to work as this type of sync is not advertised by Akruto however we continue to answer inquiries regarding this type of sync as clients using older versions of Windows were able to make this work.

Thank you.

Regards,
Brian Tan
AkrutoSync

Hello Lisa,

It is possible to export the contacts and calendar on your phone/iPad and import it to your Outlook.

If your phone has all of your Outlook contacts, calendars then you can export them and then import them to Outlook before clearing your phone of this data. One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization

Here is a link that may help with exporting data http://www.akruto.com/backup-phone-contacts-calendar/ Once you have the existing contacts imported in Outlook then you can start configure AkrutoSync so the information from Outlook will then sync back to your phone. After the initial sync, anything added, edited, deleted from your phone will now sync to Outlook and vice versa.

If the data on your phone are saved under the AkrutoSync Exchange account, we can give you instructions on how to retrieve it. You can send an email to [email protected] for further troubleshooting.

Regards,
Raphael
AkrutoSync

Hello,

Thank you for contacting us today.

I am sorry that you encountered a problem with syncing. The lost data can be restored from AkrutoSync’s Synchronization History. Please open AkrutoSync on your computer then click on Synchronization History. Change the type box to Contacts and check if you see the missing data. You can do the same for Calendar (Change the type box to Calendar).

Once you verify, please send an email to [email protected] and attach a screenshot of what you see so we can check and proceed with the troubleshooting.

Regards,
Raphael
AkrutoSync

Hello Mats,

Thank you for contacting us.

When putting in a calendar invite from the phone, it would send out an email using the account you saved the appointment to. However, AkrutoSync does not sync, send or receive email, this is the reason why invites cannot be sent. I highly suggest to create an appointment with invitations in Outlook and not from your phone.

Regards,
Raphael
AkrutoSync