Hi Phil,

We apologize for the inconvenience this has caused you. For some reason, your emails went into our spam folder. We have corrected this on our end. We also sent a response to your email.

Thank you.

Regards,
Brian Tan

Hello Doug,

We apologize for the inconvenience.

Not being able to access the URL while setting up Sync over the Internet is usually related to the Port Forwarding rules. I tried to ping the hostname that you provided and it is not giving any results which indicates that the Port Forwarding is not working correctly.

Please log in to your router settings and look for Port Forwarding (this is usually in Firewall panel) and check if the Port Forwarding for ports 443 and 54321 are properly configured for the IP address of your computer.

You can test if the Port Forwarding is working by opening the Command Prompt on your computer and try to ping the AkrutoSync hostname.

For your case, you can type ping tg638.akrname.com then press enter. You should receive a positive response if the Port Forwarding are working.

If the Port Forwarding is correctly configured and you still can’t access the URL, you can try the information below:

1. Change the DNS server of your phone.
On your phone, go to Settings > Connections > Wi-Fi on your phone then tap the gear icon beside your active connection. Tap the Advanced drop down and change the IP settings to Static. Keep the IP address, Gateway and Network Prefix Length as it is then modify DNS 1 with 1.1.1.1 and DNS 2 with 1.0.0.1

2. Disconnect the phone from the Wi-Fi and use Mobile Data and try to access the URL.

3. If you are using a VPN connection, please turn it off then restart your computer before proceeding with the setup.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Ales,

I responded to your previous email. This may require a total reconfiguration of AkrutoSync.
I will also send the full procedure here:

Remove the account from the phone and configure it again. When you remove the account from the phone, it will remove all contacts, calendar, tasks and notes that were once synced but before you do, please make sure that Outlook has the latest data.. (Contacts, Calendars, Tasks and Notes)

Then can completely remove AkrutoSync by doing the following:
1. Open Control Panel, click Programs and Features, find AkrutoSync and run the uninstall wizard.
2. Navigate to C:\Program Files\ and make sure Akruto folder is gone. If not delete it please.
3. Navigate to C:\Users\username\AppData\Local\Akruto and delete the Akruto folder from here as well.
4. Reboot the computer and install a fresh latest version of Akruto from here: http://www.akruto.com/files/upgrade/download
5. Install AkrutoSync.
6. After installing AkrutoSync, close it if it is open, and start Outlook.
7. Start AkrutoSync and reconfigure.

Let us know how it goes for you.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Phil,

Thank you for contacting us today.

Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/

Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.

Let us know how it goes.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Susanne,

We are sorry that you are experiencing problems.

Please check the following:

1. Make sure your phone is not on “Airplane Mode”

2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

3. If you have a firewall on your computer, it may be preventing the connection You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall.

You can also try this:

Close AkrutoSync and close your Outlook then restart your router and computer. Restart your phone as well.
After the restart, make sure that both of your computer and phone are connected to the same network.
Open your Outlook first and wait for 5 minutes before opening AkrutoSync. Then force a sync on your phone and see if it will make any difference.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Alex,

This issue is from the recent update on Samsung phones. Note that this is not a problem on AkrutoSync side but from the phone itself. Instead of clicking “Sync” option, you can turn off the sync of calendar and contacts then turn it back on. It will have the same effect as clicking the sync button.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello John,

AkrutoSync works for Windows 11 computer and Outlook 365 for syncing to iOS, Android, and Windows computer/phone. As long as you are using the desktop version of Outlook, it will work with AkrutoSync.

PC to PC syncing also now works with AkrutoSync on Windows 11.

You can start your trial here https://www.akruto.com/free-trial/

Please note that the initial sync will be from Outlook to Phone. Anything added to the phone after the initial sync will sync back to Outlook. Any data on the phone before the initial sync will stay on the phone. With this said, your Outlook must have all the latest information that you want to sync to your phone before you start with the set up process.

If your phone has all of your Outlook contacts, calendars then you can export them and then import them to Outlook before clearing your phone of this data. One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google or iCloud for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization.

Here is a link that may help with exporting data http://www.akruto.com/backup-phone-contacts-calendar/

Once you have the existing contacts imported in Outlook then you can start to configure AkrutoSync so the information from Outlook will then sync back to your phone. After the initial sync, anything added, edited, deleted from your phone will now sync to Outlook and vice versa.

If you encounter any problems with the processes mentioned above, please do not hesitate to let us know and we will be glad to assist you.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello James,

To select the correct folder to sync, please open AkrutoSync then click “Select what to Sync” at the left panel and choose the Contacts folder that you want to sync then click Save.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello,

We sincerely apologize for the inconvenience.

This problem was supposed to be resolved with the latest version of AkrutoSync. The certificate is updated regularly.

You can download and install the latest version of AkrutoSync here https://www.akruto.com/files/download/

Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Restart your computer after and check if the message will still appear.

If you continue to experience this problem, please send us an email at support@akruto.com and we will schedule a remote session for you so we can have this issue checked and investigated to find the cause of this problem.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Ramon,

Thank you for contacting us today.

You can set up the sync to work with as many devices as you want. To do so, please follow these instructions:
To add another device, you need to know the username and password that you created for AkrutoSync. The user name is displayed in the AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option. Once you know the username and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same username and password that you noted above.

When setting up the new phone for AkrutoSync, please make sure that the Outlook on your computer have all the latest data.

If your phone has all of your Outlook contacts, calendars then you can export them and then import them to Outlook before clearing your phone of this data. One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization

Here is a link that may help with exporting data http://www.akruto.com/backup-phone-contacts-calendar/ Once you have the existing contacts imported in Outlook then you can start configure AkrutoSync so the information from Outlook will then sync back to your phone. After the initial sync, anything added, edited, deleted from your phone will now sync to Outlook and vice versa.

I hope this helps!

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Dave,

We apologize for the inconvenience.

It looks like my previous response did not go through. We will need to investigate further on this particular case of yours. Please assist us in retrieving the Akruto logs on your computer. I will forward it to our main developer to investigate further.

To retrieve the logs, please do the following:
Please click Open data directory in AkrutoSync and look for the logs folder. Open the logs folder and get a copy of the latest log file then send it to us.

The log file contains all the processes that AkrutoSync executes for sync to occur. The log file will include the name of your Outlook profiles and Outlook folders. We can assure you that no Outlook data and information for contacts, calendar, tasks and notes can be seen or extracted from the log file.

Looking forward to your response.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Colin and Kevin,

Thank you for reaching out to AkrutoSync,

This was a minor patch for Android users having issues opening the certificate or AkrutoSync address using the Chrome App. Some users experienced issues with this and had to download another browsing app as an alternative.

Let us know if you have questions. Have a great day!

Regards,
Brian Tan
AkrutoSync Support.

Hello Josefina,

We are sorry that you are experiencing this problem. For troubleshooting, please send a screenshot of AkrutoSync window via email to support@akruto.com so that we can check and give you the next steps that you can follow.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Joe,

We are sorry that you experienced a problem.

We can guide you on restoring the information missing and for reconfiguring AkrutoSync (this is highly suggested since you switched device).

For the troubleshooting process, please send an email to support@akruto.com and attach a screenshot of the AkrutoSync window so we can check the status.

Regards,
Raphael
AkrutoSync

Hello Valis,

You can install Mozilla Firefox on your phone. Our development team is aware about this problem with the continue button and we are currently working for a fix. In the mean time, you can use Mozilla Firefox browser on your phone for loading the AkrutoSync URL. You should be able to click the Continue button after loading the URL using Firefox.

AkrutoSync is normally allowed for McAfee as per our testing. You can click Continue for the firewall part of the set up process. If you encounter any problems with following the instructions given, you can send us an email at support@akruto.com and send us a screenshot of the part where you are having problems.

Regards,
Raphael
AkrutoSync