Hi Colin and Kevin,

Thank you for reaching out to AkrutoSync,

This was a minor patch for Android users having issues opening the certificate or AkrutoSync address using the Chrome App. Some users experienced issues with this and had to download another browsing app as an alternative.

Let us know if you have questions. Have a great day!

Regards,
Brian Tan
AkrutoSync Support.

Hello Josefina,

We are sorry that you are experiencing this problem. For troubleshooting, please send a screenshot of AkrutoSync window via email to [email protected] so that we can check and give you the next steps that you can follow.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Joe,

We are sorry that you experienced a problem.

We can guide you on restoring the information missing and for reconfiguring AkrutoSync (this is highly suggested since you switched device).

For the troubleshooting process, please send an email to [email protected] and attach a screenshot of the AkrutoSync window so we can check the status.

Regards,
Raphael
AkrutoSync

Hello Valis,

You can install Mozilla Firefox on your phone. Our development team is aware about this problem with the continue button and we are currently working for a fix. In the mean time, you can use Mozilla Firefox browser on your phone for loading the AkrutoSync URL. You should be able to click the Continue button after loading the URL using Firefox.

AkrutoSync is normally allowed for McAfee as per our testing. You can click Continue for the firewall part of the set up process. If you encounter any problems with following the instructions given, you can send us an email at [email protected] and send us a screenshot of the part where you are having problems.

Regards,
Raphael
AkrutoSync

Hello Valis,

Please check the following:

1. Make sure your phone is not on “Airplane Mode”

2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

3. If you have a firewall on your computer, it may be preventing the connection You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall.

4. If you are using a VPN connection, make sure that it is off.

You can also try to force a sync from the phone. On your phone, go to “Settings”, then “accounts”, then “Microsoft Exchange” or “Corporate”. Touch the account you created for AkrutoSync. Tap on the 3 vertical dots- > Touch “sync now”.

Does it show “Last Sync (Date/Time)” or does it show you “Sync is experiencing a problem”?

Regards,
Raphael
AkrutoSync

Hi everyone!

This was caused by an expired certificate. We have updated the certificate. To resolve the problem, please restart AkrutoSync or wait 24 hours and it will get resolved automatically.

We apologize for the inconvenience this has caused you.

Thank you.

Regards,
Brian Tan
AkrutoSync Support.

Hi Ray,

The Global Address List is a separate list from AkrutoSync. You just need to make sure that all Exchange is selected For contacts and the Akruto calendar is selected in the calendar app.

Let us know if this works for you.

Regards,
Brian Tan
AkrutoSync Support.

Hello Tina,

We apologize for the inconvenience.

May I know the exact brand and model of your phone and the iOS version running? If possible, please send us a screenshot of the AkrutoSync window via email to [email protected].

Regards,
Raphael Gonzales
AkrutoSync

Hello R Canter,

Thank you for contacting us today.

May we know what is the brand and model of your router?

For hardware changes, we recommend reconfiguring AkrutoSync. This requires your Outlook to have all the latest information that you need to sync to your phone.

For the reconfiguration, you will need to ensure that your Outlook have all the latest data that you want to sync to your iOS phone. After verifying, remove the Exchange account on the phone and then configure it again. Here’s the detailed instruction that you can follow to setup your iOs phone with AkrutoSync.

1. First, open AkrutoSync on your computer and click “Configure AkrutoSync” then choose “Configure again”.
2. Please choose “Sync over Home Network” or “Sync over the Internet”
3. Select “iOS (iPhone, iPad or iPod)”.
4. Choose the folders that you want to sync then click “Save”.
5. Make sure that your computer and phone is connected to the same Wi-Fi network. We recommend to temporarily disable the Cellular Data of your phone during the setup.
6. Choose “Simple” and click “Continue”.
7. Click “Continue” on the Firewall part.
8. Open Safari on your phone and go to the exact URL displayed in AkrutoSync window.
9. Please click “Continue”.
10. Next, enter the same Username and Password that you used for setting up AkrutoSync initially.
12. This is the final part. You will need to create the Exchange account on your phone once you reach the final step.

Phone setup:

1. Go to Settings > Mail > Accounts > Add Account.
2. Please choose “Microsoft Exchange”.
3. Please enter the Email address displayed on the final step in AkrutoSync window for the email field then tap “Next”.
4. Please choose “Configure Manually”.
5. Enter the password that you used during the setup of AkrutoSync then tap “Next”. You can also click “Show” on the password line in the final step of the setup in AkrutoSync window.
6. If you see “Cannot Verify Server Identity”, please choose “Continue”.
If you see a panel that requires a server and username field, please fill up the server and username field with the ones displayed in the final step of AkrutoSync window. Most of the time, the email and password field is already filled up. You only need to enter the username and server.
7. Please make sure that everything is enabled and tap on “Save”.
8. The Exchange account will now be created on your iPhone and the syncing process will start in AkrutoSync window.

Please let us know if you are experiencing problems on a particular part and we will be happy to help you. I hope this helps.

Regards,
Raphael
AkrutoSync

Hello,

Thank you for the email

Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/

Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.

Let us know how it goes.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Ray,

Thank you for choosing AkrutoSync,

May I know the type of sync that you are using?

For now, please check the following:

1. Make sure your phone is not on “Airplane Mode”

2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4 GHz or Brian Wi-Fi 5ghz)

3. Turn off any VPN on both your computer and mobile devices. Some VPN’s comes with your Firewall or Anti-Virus software.

4. Your firewall may be preventing the connection. You can try disabling other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

Let me know if this worked for you.

Regards,
Brian
AkrutoSync.

Hello Trev,

If you are using Gmail Exchange, you can go to Settings > Accounts & Backup > Accounts > Exchange (the AkrutoSync Exchange account) > Account Settings > Choose the AkrutoSync Exchange account email then you can find the incoming settings at the bottom.

For Microsoft Exchange ActiveSync, you need to open the Email app then tap the 3 lines on the upper left. Tap the gear icon then choose the AkrutoSync Exchange account. Scroll down to the bottom until you see the Incoming Server Settings.

I hope this helps.

Regards,
Raphael
AkrutoSync

Hello,

Thank you for contacting us today.

Before we proceed, can you please verify if the Outlook on your PC have all the latest Contacts, Calendar, Task & Notes ?

Regards,
Raphael
AkrutoSync

Hi Jan,

Great! Thanks for the update. We are glad that the issue has been resolved.

Regards,
Brian
AkrutoSync support

Hi,

AkrutoSync installer contains both the 32-bit and the 64-bit versions of AkrutoSync and installs the right one, based on the Outlook version you have. Download and reinstall AkrutoSync using the file link below:

http://www.akruto.com/files/download/

If this didn’t work, please send us an email at [email protected]

Regards,
Brian
AkrutoSync