Hi Wyatt,

Is this your phone: Gionee Marathon M5 (http://www.gsmarena.com/gionee_marathon_m5-7259.php)? That is compatible with AkrutoSync. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch). Your Outlook 2016 in your computer is compatible.

There is no standard on how long it takes to sync data from Outlook to the phone (can be minutes).

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/

Alf Delola

Hi Christopher,

Is this your tablet – Lenovo K3 Note (http://www.gsmarena.com/lenovo_k3_note-7147.php)? If it is, it is compatible for AkrutoSync. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

For the trial version of AkrutoSync, you can download it from https://www.akruto.com/get-akruto-sync/ (scroll down to the bottom of the page).

Once the initial sync is done, you need to download an Android app named Tasks & Notes for MS Exchange OR TouchDown to view the synced tasks. Refer to https://www.akruto.com/synchronize-outlook-apps/ for the settings.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/

Alf Delola

Hi ZzZzZz,

The root source of data is Outlook on your computer. For Tasks – it has to be the ones listed under My Tasks. One way to check, on AkrutoSync in your computer, click on ‘Select what to sync’ – check if your To-Do List entries are detected by AkrutoSync. If they are, in order to view the synced entries and edit them on your LG G5, you need to install an Android named Tasks & Notes for MS Exchange OR TouchDown. For the settings of each app, refer to: https://www.akruto.com/synchronize-outlook-apps/

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For LG: https://www.akruto.com/forum/android-devices/lg-and-outlook-sync-issues/

Alf Delola

Hi Max,

Could you please email to [email protected] the following:
1. Your sync setup, is it (1) Sync over home network/Wi-Fi or (2) Sync over the Internet?
2. The latest screenshot of AkrutoSync’s current screen from your computer
3. What is the iOS version (Settings > General > About > Version) of your iPhone 4?
4. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar on how to take and attach to the email a screenshot from the computer, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

We will wait for your response via email.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Apple devices: https://www.akruto.com/forum/ios-devices/
For iPhones: https://www.akruto.com/forum/ios-devices/iphone-to-outlook-sync-problems/

Alf Delola

Hi Robert,

Could you please email the following to [email protected]:
1. The latest screenshot of AkrutoSync’s current screen from your computer
2. What is the Android version of your Huawei GT3 Android phone (Settings > About phone/device > Android version)?
3. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar on how to take and attach to the email a screenshot from the computer, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

We will wait for your response via email.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For Huawei: https://www.akruto.com/forum/android-devices/huawei-outlook-sync-issues/

Alf Delola

Hi Alison,

On your computer, if AkrutoSync is open, on the left panel of the main screen of AkrutoSync, there is a link called ‘Select what to sync’ – just select NONE for Tasks and Notes so it will no longer sync from Outlook in your computer to your Samsung phone and vice-versa.

If you do not have access to your computer since you are on the go, just tap the Exchange account (Settings > Accounts > tap the Exchange account – uncheck Tasks and Notes for the items to be synced).

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For Samsung: https://www.akruto.com/forum/android-devices/samsung-to-outlook-sync-issues/

Alf Delola

Hi Eric,

Is this your Lenovo phone: http://www.gsmarena.com/lenovo_vibe_shot-7046.php? If it is, then it is compatible for AkrutoSync. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

Here is the general guide in using AkrutoSync’s trial version (or even paid and first-time installation):
Pre-installation, Download, Installation, Activation, Configuration, Sync of the Trial Version
Installation/Connecting
What you need to do before you set up your sync is to export all contacts from the phone and import them into Outlook. Once they are in Outlook, then you can delete them from the phone – you only do this process if Outlook is not updated and complete for Calendar and Contacts. When you set up your first sync, they will sync to the phone and now will be locked in the AkrutoSync account which will allow you to edit them on the phone or in Outlook.

Here is a link for you to export the data: https://www.akruto.com/backup-phone-contacts-calendar/

After that, delete all calendar entries, contacts, tasks, and notes from your phone.

Configuration
AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

You must install AkrutoSync on your computer and it will guide you through the configuration process. You will not need to install anything on your phone, but you will simply have to add an Exchange account and login with the “de-facto” email address and password provided in the AkrutoSync window on your PC. This is what is needed for your phone to communicate, and ultimately synchronize with Outlook on your PC.

You can choose to Sync over the Internet, or via Wi-Fi. Akruto is cloudless, and syncs directly to your devices. We recommend syncing via Wi-Fi because it is slightly easier compared to setting up sync via the Internet. Syncing over the internet is for the users that leave their computer in the same location all the time and where it is always on. The user can then take their mobile device and sync from wherever they are. This means the mobile device should be on a 3G, 4G or Wi-Fi network.

Syncing over Wi-Fi means the phone has to be in range of your Wi-Fi to run the sync. This setup is a bit simpler and is easier to update as the computer moves around and gets a new IP address.

You can try out the software and see if it works for you before you actually purchase it. You can download the 7-day free trial here: https://www.akruto.com/get-akruto-sync/

The email address AkrutoSync is giving you during configuration, is the username@IP address. The username is the username you provide, and The IP address is the IP of your computer. The program uses the IP as a channel to sync your contacts, calendar events, notes and task with

your phone. if you continue on with the setup, you will enter that email address into your phone to sync.
via Wi-Fi: https://www.akruto.com/user-guide/configure-akruto-sync-home-wi-fi-network/
via Internet: https://www.akruto.com/user-guide/completing-akruto-sync-setup-to-sync-over-internet/

NOTE: if you have downloaded the trial version but used the incorrect process for the installation and configuration, please reconfigure AkrutoSync.

TIP:
Sync over home network – NOTE: make sure to use Wi-Fi ONLY on the phone while you are doing this. Cellular/mobile data or data usage must be OFF on the phone.
Sync over the Internet – NOTE: make sure to use cellular data ONLY on the phone while you are doing this. Wi-Fi must be OFF on the phone.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/

Alf Delola

Hi Vicki,

Could you please email to [email protected] the following information:
1. Your sync setup, is it (1) Sync over home network/Wi-Fi or (2) Sync over the Internet?
2. The latest screenshot of AkrutoSync’s current screen from your computer
3. Are you using the S7 or S7 edge? What is the Android version of your Android phone (Settings > About phone/device > Android version)?
4. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar on how to take and attach to the email a screenshot from the computer, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

We will wait for your response via email.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For Samsung: https://www.akruto.com/forum/android-devices/samsung-to-outlook-sync-issues/

Alf Delola

Hi Victoria,

Is this your phone: http://www.gsmarena.com/sony_xperia_z5-7534.php? If it is, then it is compatible with AkrutoSync.

AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For Sony: https://www.akruto.com/forum/android-devices/sony-outlook-sync-issues/

Alf Delola

Hi Janve23,

The initial sync for contacts when you use AkrutoSync is from Outlook on the computer to an iPhone not the other way around. The sync method that you intend will not be possible with AkrutoSync for the initial sync since the root source of the data file is Outlook on the computer.

You may try this method to transfer Outlook contacts from your iPhone: https://www.akruto.com/backup-phone-contacts-calendar/icloud-contacts-to-outlook/
Then import the saved file to Outlook using this: https://www.akruto.com/backup-phone-contacts-calendar/import-csv-contacts-to-outlook-2013/

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For iOS: https://www.akruto.com/forum/ios-devices/
For iPhones: https://www.akruto.com/forum/ios-devices/iphone-to-outlook-sync-problems/

Alf Delola

Hi David,

AkrutoSync syncs using two methods:
1. Sync over home network, the phone syncs via Wi-Fi. The computer and the phone are connected to the same network/router. The application is installed on the computer (https://www.akruto.com/get-akruto-sync/). The synced data comes from Outlook on the computer for Calendar, Contacts, Tasks and Notes (it depends which type/s you sync) then it goes to the phone via Wi-Fi within the network (data does not go out to the Internet).

2. Sync over the Internet. The phone syncs using cellular data/mobile data. It works if the phone gets a 4G / LTE cellular data signal.

For details regarding the two sync methods, please email us at [email protected]

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For iOS: https://www.akruto.com/forum/ios-devices/
For iPhones: https://www.akruto.com/forum/ios-devices/iphone-to-outlook-sync-problems/

Alf Delola

Hi Cheng Xu,

AkrutoSync does sync categories. What the phone does with categories depends on the phone. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

AkrutoSync does not sync emails.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For Samsung: https://www.akruto.com/forum/android-devices/samsung-to-outlook-sync-issues/

Alf Delola

Hi GarganS,

Is this the phone that you are using: http://www.gsmarena.com/htc_desire_300-5666.php? If it is, then it is compatible for AkrutoSync. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch).

AkrutoSync syncs 2 ways:
Sync over home network – https://www.akruto.com/user-guide/configure-akruto-sync-home-wi-fi-network/ – phone syncs via Wi-Fi.
Sync over the Internet – https://www.akruto.com/user-guide/completing-akruto-sync-setup-to-sync-over-internet/ – phone syncs using cellular/mobile data

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/
For HTC: https://www.akruto.com/forum/android-devices/htc-with-outlook-sync-issues/

Alf Delola

Hi Carl,

On the main page of AkrutoSync in your computer, on the left panel, you can find the ‘Synchronization History’. You can save the entries as a PST data file that can be stored in another hard drive for back-up.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/

Alf Delola

Hi Andrew,

Thank you for your interest in AkrutoSync. AkrutoSync will synchronize your contacts, calendar, tasks and notes between Outlook and your devices. It works on Android, Windows phones, and iOS devices (iPhone/iPad/iPod Touch), that includes your iPhone 5. The initial sync is from the Outlook on your computer to your iPhone 5. The two-way sync will only occur if the initial sync is successful. You can add/edit/delete contacts from your iPhone and sync it to Outlook on your computer thru AkrutoSync after the initial sync.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For iOS: https://www.akruto.com/forum/ios-devices/
For iPhones: https://www.akruto.com/forum/ios-devices/iphone-to-outlook-sync-problems/

Alf Delola