User Guide

Notes about updating the IP address on your device

When your computer’s IP address changes, it means that your Wi-Fi router has assigned another IP address to your computer that’s running AkrutoSync. AkrutoSync does not initiate or cause the change in your computer’s IP address. This happens on its own when your router is configured to have a short IP address lease time, or if your computer connects to a different router or modem. AkrutoSync detects the change and helps you update your device to connect to your computer’s new IP address.

All Androids, Windows Phone, and Windows Surface, follow these instructions to update the IP address. Once done, synchronization between the device and Outlook on your PC resumes.

For all iPhone, iPad, and iPod Touch devices, you will need follow these instructions to update.

How to update IP address on Windows Phone and Android devices

All you should have to do is click on the Click here to configure new address link in the AkrutoSync window on your PC, then you will have two steps.

  1. Create a password.
  2. Go to the AkrutoSync account in your phone’s Settings to update the server address so that it matches your computer’s new IP address. If you entered a new password in the previous step, update the password as well.

The connection between your device and AkrutoSync should now be restored, and Akruto resumes syncing.

How to update the IP address on iOS devices

Any information that has not yet been synced from iOS to Outlook will be replaced by the data from Outlook. Example: You enter a new appointment on your iOS device while away from your Wi-Fi network. Upon your return, AkrutoSync reports the IP address has been changed. If you configure a new IP address, then that appointment will be gone as Outlook didn’t have it prior to the IP address change.

If this doesn’t apply to you, then follow the same directions as for Windows Phone and Android devices on your iOS device.

You can use third-party apps to back up the unsynced data on the phone. These apps export the data from the phone into Outlook.

After exporting the data from your iOS device into Outlook, you can now update the server address for the Akruto Exchange account on your iOS device.