Hi Emma,

Could you please email your Forum Topic to [email protected]

Also please include the following:
1. The latest screenshot of AkrutoSync’s current screen from your computer

2. What is the make and model of your phone? If it is an Android, what is the Android version (Settings > About phone/device > Android version)? If it is a Windows phone, what Windows version? If it is an iPhone or an iPad, what is the iOS version (Settings > General > About > Version)?

3. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response via email.

Regards,

Alf Delola

Hi GW,

AkrutoSync does not have a one-way sync option. The only way that you cannot sync from phone to Outlook on your computer is to never create/edit/delete an entry for Calendar, Contacts, Tasks and Notes (it depends on which type/s you sync) in your S7 edge so that nothing will sync from the phone.

Alf Delola

Hi W,

Could you please upgrade to version 5.2.20 by doing the following:
1. Close AkrutoSync on the computer (right-click its icon on the task bar)
Then choose ‘Quit AkrutoSync’
2. Go to: https://www.akruto.com/files/upgrade/download
3. Download, install, activate it – that will have version 5.2.20
4. Restart your computer, relaunch AkrutoSync.

Click the “Open Data Directory” link in AkrutoSync. In the window that opens, find the file config.txt (sometimes shown as just “config”) and double-click it to edit the file.
New config file options
• Option to NOT minimize to the clock area. Instead, clicking the X button will immediately close the program. The user will not be able to sync until they start AkrutoSync again.
To enable, change from iconize.on.close=true to iconize.on.close=false.
Restart AkrutoSync for the option to take effect.

• Option to NOT display a notification message when AkrutoSync is minimized to the clock area.
To enable, change from iconize.show.balloon=true to iconize.show.balloon=false.
Restart AkrutoSync for the option to take effect.

• Allow AkrutoSync window to be resized. This is helpful in those rare cases when AkrutoSync comes up as a very small window, instead of a normal-size window.
To enable, add resizable=true to the config file (the option is not present in the config file by default)
Restart AkrutoSync for the option to take effect.

• Option confirm.exit
True by default. If you set it to false, it will not show a confirmation dialog before exiting AkrutoSync.
Restart AkrutoSync for the option to take effect.

Alf Delola

Hi Raymond,

AkrutoSync can only be installed in a Windows XP/Vista/7/8/8.1/10 computer with Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013 or 2016.

Alf Delola

Hi Bob,

There are two sync methods for AkrutoSync:
1. Sync over home network (can also be an office or other networks) – the computer must have Outlook installed on it which contains Contacts, Calendar, Tasks and Notes (whichever is applicable to be synched). The computer can be a desktop, laptop or hybrid as long as it is a full Windows desktop version not a Windows mobile version. It can be wired directly to the router or connected wireless/via Wi-Fi to the router. The phone must be online via Wi-Fi and its cellular data/mobile data is OFF. AkrutoSync is installed on the computer.

NOTE: when an AkrutoSync user travels, AkrutoSync will prompt for the IP Address change and there is a procedure for that in order to gain sync back but there is no need to reconfigure AkrutoSync like a first time setup. I personally use this sync method.

2. Sync over the Internet – same settings for the computer as that for Sync over home network. The phone is online via cellular data/mobile data and its Wi-Fi is OFF. Sync will only occur if the phone is getting a 4G / LTE / 4G LTE connection.

We recommend Sync over the Internet if you are using a home or office computer that is connected to its network all the time or almost all the time and it is not being used to other locations. Most users who use this setup often travel and sync via the cellular/mobile data of their phone while the computer is online on the home/office network.

You can also use Sync over the Internet in other networks and/or locations if you have a laptop and you know the admin access to the router of that network. Usually, that is not possible for public Wi-Fi networks like in an airport or a hotel.

NOTE: especially for laptop users with Windows OS on the computer, if they travel or connect to multiple locations while they bring the laptop and the phone – they CANNOT use Sync over the Internet in networks that they do not have admin access to the router.

The 2 sync methods above applies to Samsung phones and tablet, other Android brands for phones/tablets, Windows mobile phones/tablets, iPhones/iPads/iPods.

For Frequently Asked Questions: https://www.akruto.com/f-a-q/
For User Guide: https://www.akruto.com/user-guide/
For Forums: https://www.akruto.com/forum/
For Android: https://www.akruto.com/forum/android-devices/

Alf Delola

Hi Eric,

Thank you for the details. Please reply via email to [email protected]
Include on your email the details you have provided in your forum topic here.

Before we proceed, we need to verify the following:
1. Your sync setup, is it (1) Sync over home network/Wi-Fi or (2) Sync over the Internet?

2. The latest screenshot of AkrutoSync’s current screen from your computer

3. What is the make and model of your phone? If it is an Android, what is the Android version (Settings > About phone/device > Android version)? If it is a Windows phone, what Windows version? If it is an iPhone or an iPad, what is the iOS version (Settings > General > About > Version)?

4. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response.

Alf Delola

Hi Oby,

Please email us about this matter to [email protected] and please include the screenshot of AkrutoSync from your computer.

Alf Delola

Hi Alec,

Please respond via email to [email protected]

Before we proceed, we need to verify the following:
1. The latest screenshot of AkrutoSync’s current screen from your computer

2. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response.

Alf Delola

Hi David,

Please reply via email to [email protected]
Please include the original message that you posted in Akruto Forums.

Before we proceed, we need to verify the following:
1. The latest screenshot of AkrutoSync’s current screen from your computer

2. What is the make and model of your phone? If it is an Android, what is the Android version (Settings > About phone/device > Android version)? If it is a Windows phone, what Windows version? If it is an iPhone or an iPad, what is the iOS version (Settings > General > About > Version)?

3. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response.

Alf Delola

Hi Simon,

Please reply via email to [email protected]
Please include the details of your Forum topic.

Before we proceed, we need to verify the following:
1. The latest screenshot of AkrutoSync’s current screen from your computer

2. What is the make and model of your phone? If it is an Android, what is the Android version (Settings > About phone/device > Android version)? If it is a Windows phone, what Windows version? If it is an iPhone or an iPad, what is the iOS version (Settings > General > About > Version)?

3. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response.

Alf Delola

Hi Lee,

The notes in Basic Notes are arranged based on the latest date modified. Alphabetical listing is not an option for that app.

Alf Delola

Hi Dave,

This is happening because what you are adding is a plain Exchange account and not the specific Microsoft Exchange ActiveSync account. Please check if you have that account type as one of the options for you to add. If it is not part of the option, just use the same plain Exchange account and do these steps below.

– Go to settings>accounts>add account>Exchange
– When it asks for the email, just enter it and don’t click continue
– You should see a button that says manual (usually on the lower left hand of the email box)
***if you can’t see that button, that could be due to your keyboard blocking it. try pressing the back button just once for your keyboard to be hidden***
– Tap that manual button
– It will then give you three options, choose the last one (it should say Exchange)
– It will then give you a page for you to enter password, domain, server etc.
– For the domain, just leave it blank
– For the server, enter the letters or numbers after the @ symbol on the unique email Akruto provided you (example: [email protected].0.2, server then should be 192.168.0.2)
– For the part that says something about SSL, tap it and choose the option that says SSL/TLS(accept all certificates)
– Tap continue, proceed, or whatever button that has the same idea

Should you require further assistance after that, please send us a support email for us to help you better.

Best regards,

Paul Suarez
Technical Support Specialist
AkrutoSync Support

Hi Graham,

Could you please reply via email to [email protected]

Before we proceed, we need to verify the following:
1. The latest screenshot of AkrutoSync’s current screen from your computer

2. What is the model of your Samsung Android phone? What is the Android version of your Samsung Android phone (Settings > About phone/device > Android version)?

4. Are you using Outlook 2016 under Office 365/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response.

Alf Delola

Hi George,

Please email the following to [email protected]

Before we proceed, we need to verify the following:
1. Your sync setup, is it (1) Sync over home network/Wi-Fi or (2) Sync over the Internet?

2. The latest screenshot of AkrutoSync’s current screen from your computer

3. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response.

Alf Delola

Hi Keith,

Please reply via email to [email protected]

Before we proceed, we need to verify the following:
1. Your sync setup, is it (1) Sync over home network/Wi-Fi or (2) Sync over the Internet?

2. The latest screenshot of AkrutoSync’s current screen from your computer

3. What is the make and model of your phone? If it is an Android, what is the Android version (Settings > About phone/device > Android version)? If it is a Windows phone, what Windows version? If it is an iPhone or an iPad, what is the iOS version (Settings > General > About > Version)?

4. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved as a reply to this email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response.

Alf Delola