Hello,

Thank you for the update. We are glad that the issue has been resolved. If you have 2 minutes to spare, please share your feedback to AkrutoSync here: https://www.capterra.com/p/167729/Akruto-Sync/

Please feel free to email us again if you require further assistance. Stay safe and have a great day!

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello,

Thank you for contacting us today.

For further troubleshooting of this problem, please send an email to [email protected] and send us a screenshot of the error message that you are getting from your phone for checking.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello,

Thank you for the update. We are glad that the issue has been resolved.

Please feel free to contact us again if you require further assistance. Stay safe and have a great day!

Regards,
Raphael
AkrutoSync

Hi Ian,

Thank you for choosing AkrutoSync,

When you add a task in Outlook, does the sent count increase under the task category in Akruto? Also, click on Select what to Sync in Akruto and make sure that the correct tasks folder is selected.

The native calendar app usually has a reminder button (upper left), this is where you usually see all the tasks that were synced by Akruto.

Regards,
Brian Tan
AkrutoSync Support

Hello Normand,

Following your email to our support, can you verify if AkrutoSync has now loaded properly on your computer?

If you are experiencing problems with the syncing, please send us a screenshot of the AkrutoSync window on your computer so we can check the status of the syncing.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Bo,

Yes you can. You can set up the sync to work with as many devices as you want. To do so, please follow these instructions:

To add another device, you need to know the username and password that you created for AkrutoSync. The user name is displayed in the AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option. Once you know the username and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same username and password that you noted above.

Regards,
Brian

Hello,

Please go back to the previous step and instead of choosing “Simple”, please choose “Advanced” then go through this setup.

We do have a service called Akruto Gold which one of us can set up the sync for you. There is a $49.95 charge for this. If you are interested, we can schedule the remote set up wherein we remotely control your PC and possibly your phone (If supported by the remote application).

https://akruto-install.dpdcart.com/cart/add?product_id=67106&method_id=69252
Please note that the installation price is in addition to the cost of the license code and is not refundable. The cost of the license code is refundable within 90 days. We will refund the installation cost if we are unable to install the product for some reason. For more information and better instructions, please send an email to [email protected].

Let me know if this worked for you.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Tom,

Thank you for your message.

Let us check if the phone and the computer can communicate with each other.

1. Go to the Wi-Fi settings of your phone. Tap the Wi-Fi connection where your phone is currently connected to and look for IP Address or IPV4 Address.

2. On your computer, go to Start (Or the Window Circle), then All Programs, then Accessories, then Command Prompt. In the black box type in IPCONFIG look for the IPV4 address or IP Address and default gateway.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Jay,

We are sorry that you are experiencing this problem.

We need to check and make sure that there is nothing strange in your Outlook configuration.

1. Do you have multiple copies of Outlook? Perhaps maybe a trial version was installed on your computer that you haven’t been aware of when you first bought it? Please check if you have other installations/versions of Outlook on your computer.

2. Please OPEN Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

3. Please CLOSE Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

4. Do you need to enter a password to see your data in Outlook?

Regards,
Raphael Gonzales
AkrutoSync

Hi Everyone,

A recent iOS update caused an issue with the iPhone’s calendar sync causing calendar entries sync from phone un-editable.

We have resolved this with the recent update. Please download from the link below:
https://www.akruto.com/files/download

The installer will also fix previously synced entries in Outlook as well.

Have a great day!

Regards,
Brian Tan
AkrutoSync

Hello Conrad,

We apologize for the inconvenience.

Please open the Calendar app on your iPhone then tap “Calendars”. Uncheck everything except for “AKRUTO Calendar” then tap “Done”. Please check if the Calendar entries will appear again.

If this did not help, kindly take a screenshot of AkrutoSync window on your computer and send it via email to [email protected] for checking and further troubleshooting.

Regards,
Raphael Gonzales
AkrutoSync

Hello Paul,

Thank you for the update. We are glad that the issue has been resolved. Please feel free to contact us again if you require further assistance. Stay safe and have a great day!

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello David,

We are sorry for the inconvenience.

We are currently testing a software update to fix this particular issue. You can send us an email to [email protected] if you wish to test the new version and please let us know the results or wait until its official release on Monday.

Thank you for your patience and understanding.

Regards,
Raphael Gonzales
AkrutoSync

Sorry for the inconvenience that this has caused you. We will need to investigate further on this particular case of yours. Please assist us in retrieving the Akruto logs on your computer. I will forward it to our developers to investigate further. To retrieve the logs, please do the following:

To get to the log file please click Open data directory in AkrutoSync and look for the file Akruto or akruto.log. Zip it up and send it over to [email protected]

Hello Marc,

For clarification, are you trying to sync the data from your phone to your Outlook initially? The initial sync will be from Outlook to Phone. Anything added to the phone AFTER the initial sync will sync back to Outlook. Any data on the phone BEFORE the initial sync will stay on the phone.

With this said, your Outlook must have all the latest data before you configure AkrutoSync. If your phone has all of your Outlook contacts, calendars then you can export them and then import them to Outlook before clearing your phone of this data. One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization

Here is a link that may help with exporting data https://www.akruto.com/backup-phone-contacts-calendar/ Once you have the existing contacts imported in Outlook then you can start configure AkrutoSync so the information from Outlook will then sync back to your phone. After the initial sync, anything added, edited, deleted from your phone will now sync to Outlook and vice versa.

I hope this helps.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync