Hello Robert,

Thank you very much for the update and we apologize for the delayed response. The process that you followed is correct. The security type should be set to SSL/TLS (Accept all certificates) and with regards to the Gmail permission screen, you can click Activate button to finish the setup process of the Exchange account.

Please do not hesitate to contact us again if you require further assistance.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Chris,

We sincerely apologize for the inconvenience.

This issue with the Tasks syncing on iOS devices is caused by the iOS 13 update. The syncing mechanism and the Reminders app on iOS devices has been significantly changed. To resolve this issue, please ensure that the iOS version on your device is updated to the latest version. The latest version of iOS 13 have bug fixes that can resolve this issue. After verifying that your phone is on the latest iOS update, you will need to reconfigure AkrutoSync.

To do this:

Remove the Exchange account on the phone first. When you remove the account from the phone, it will remove all contacts, calendar, tasks and notes that were once synced but before you do, please make sure that Outlook has the latest data. (Contacts, Calendars, Tasks and Notes)

After you do this, in AkrutoSync click configure AkrutoSync and then select configure again. You may ignore the warning about wiping the phone. Be sure to select the folders that contain the data which you want to sync. Also, let the first sync finish all the way before you create any test appointments.

If this still doesn’t help, kindly send a ticket at [email protected] for further troubleshooting.

Regards,
Raphael Gonzales
AkrutoSync

Hello Peter,

We apologize for the inconvenience.

Please take a current screenshot of AkrutoSync window and send it via email to [email protected] for further troubleshooting.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Jayjj,

We apologize for the inconvenience.

We suggest doing a reconfiguration for your iPhone 6 and check if this will fix the issue.

To do this:

Remove the Exchange account on the phone. When you remove the account from the phone, it will remove all contacts, calendar, tasks and notes that were once synced but before you do, please make sure that Outlook has the latest data.. (Contacts, Calendars, Tasks and Notes)

After you do this, in AkrutoSync click configure AkrutoSync and then select configure again. You may ignore the warning about wiping the phone. Be sure to select the folders that contain the data which you want to sync. Also, let the first sync finish all the way before you create any test entries.

Let us know how this second set up goes. This should restore your sync.

Regarding your Firefox, you can try to clear the cache of your browser.

I hope this helps.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello,

Thank you for the update. Please feel free to contact us again if you require further assistance. Have a great day!

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Robert,

We assume that you are using “M Exchange” (Red envelope logo) for the AkrutoSync Exchange account on your phone. This type of Exchange account is Gmail Exchange. You will need to enable the permission for Contacts and Calendar under Gmail to make the sync work.

Disclaimer: Even if the AkrutoSync Exchange account is created through Gmail Exchange, AkrutoSync will never sync your data to Google servers/cloud. The sync is configured directly from the Outlook to your phone and vice versa which is the main purpose of AkrutoSync.

Please let us know if you have further questions or concerns.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello David,

We are sorry that you are still experiencing this problem.

Our development team is already conducting an investigation regarding this particular issue that you encountered. We will get back to you as soon as possible. Thank you for your patience and understanding.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Kai,

Shifting of appointments into the next or previous day is caused by some kind of timezone mismatch. Unfortunately, there are many timezones that come into play. Your computer and your phone both have a timezone. Also, Outlook has a default timezone. And each appointment can have its own timezone, which you can see in Outlook when you open the appointment. They all have to match.

By match, I do not just mean the offset from UTC, but rather the exact same timezone. For example, Israel Standard Time and Eastern European time are both UTC+2hours, but they are not the same timezone, because they have different DST rules. You need to make sure to use the same timezone. Also check if DST is turned on/off

It may be a bit surprising that appointments shift only from Outlook to the phone, but not from phone to Outlook. This is because the differences between Microsoft’s implementation and your phone’s operating system implementation. For example, Microsoft’s implementation notices that the appointment is all-day and makes it fit into the closest day while Android pays more attention to the exact time, rather than the all-day flag.

If you confirm that all timezones match, but you are still experiencing the problem, please send an email to [email protected] and attach an appointment that does not sync correctly. To do this, drag the appointment from Outlook to a folder on your PC. This will create an appointment file on your PC. Then put it in a zip file (this is important!) and send as an attachment. Also, please send us a screenshot of this appointment in Outlook and on the phone.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Amardeep,

There was an issue with iOS tasks however it was fixed with the latest iOS 13.2. If you have the option to upgrade to the latest version please proceed.

Once done, let us know so we can guide you with the next step.

Hello Peter,

We are sorry that you are experiencing this problem.

For further troubleshooting, please send a screenshot of AkrutoSync window via email to [email protected].

Regards,
Raphael Gonzales
AkrutoSync

Hello Jim,

We are sorry that you are experiencing problems.

The sync speed depends on the operating system of your device and the size of the Outlook folder that you are trying to sync into your phone. For Android devices, you will see the sent count increases by 5 or 10 for every few seconds or minutes. For iOS and Windows phones, the sync speed is slightly faster at the rate of 10 to 25 data for every few seconds or minutes. The speed of the sync that you are experiencing is very slow and unusual.

For further troubleshooting regarding this particular issue, kindly send an email to [email protected] and provide the following:

1. Screenshot of AkrutoSync window from your computer.
2. Make and model of your phone.

Kind regards,
Raphael Gonzales
AkrutoSync

Hello Markus,

Yes. This version should fix the problem for this particular issue. If you continue to encounter the problem after reconfiguring AkrutoSync using this version, please send an email to [email protected] for further troubleshooting.

Regards,
Raphael Gonzales
AkrutoSync

Hello Silvagod,

On your phone, please go to Settings > Accounts > Add Account and check if “Microsoft Exchange ActiveSync” or “Corporate” is available as an option. These types of Exchange account will work well with AkrutoSync.

I hope this helps.

Regards,
Raphael Gonzales
AkrutoSync

Hello Silvagod,

We sincerely apologize for the inconvenience.

This issue that you are experiencing is coming from the latest Gmail update on your phone. We assume that you are using “M Exchange” (Red envelope logo) for the AkrutoSync Exchange account on your phone. This type of Exchange account is Gmail Exchange.

Disclaimer: Even if the AkrutoSync Exchange account is created through Gmail Exchange, AkrutoSync will never sync your data to Google servers/cloud. The sync is configured directly from the Outlook to your phone and vice versa which is the main purpose of AkrutoSync.

Kindly send an email to [email protected] and provide a current screenshot of the AkrutoSync window on your computer. This will greatly help us troubleshoot the issue that you are experiencing.

Regards,
Raphael Gonzales
AkrutoSync

Hello Calissi,

We are sorry that you are experiencing this problem.

It looks like your computer have a Microsoft Store version of Microsoft Outlook.

31/10/2019 07:40:23 [5776]check-outlook-versions: Found Windows Store package Microsoft.Office.Desktop.Outlook_16051.12026.20344.0_x86__8wekyb3d8bbwe

To remove this, you need to go to “Apps & Features” on your computer and look for “Microsoft Office Desktop Apps” and uninstall it. Please make sure that you have a back up of your data before doing so.

Please restart your computer after and check if you will still get the same error message.

I hope this helps.

Regards,
Raphael Gonzales
AkrutoSync