Hi Chris,

Thank you for the details on your post. The forum does not have an option to attach screenshot/s. For the screenshot, you can email it to [email protected]

Could you please do the following:
1. Close any app open then turn off your phone.
2. Close Outlook and AkrutoSync on the computer. Close any other app/software that is open. Turn off your computer.
3. Reboot the computer after 5-10 minutes. Make sure it goes back online. If AkrutoSync automatically opens, manually close it.
4. Launch Outlook, make sure it can send/receive messages.
5. Reboot the phone.
6. Open AkrutoSync. After 5 minutes, please take a screenshot of its main screen and send it to us via email.

Regards,

Alfredo Delola
AkrutoSync

Hi Harold,

Thank you for the update. For other sync concerns related to AkrutoSync, you can also email us at [email protected]

Regards,

Alfredo Delola
AkrutoSync

Hi Wayne,

If you are using an Android phone, during the configuration process, you were instructed on the configuration wizard to type a URL on the phone’s browser. That will load the AkrutoSync Certificate page. If you chose Skip, that caused the SSL message since you did not import the certificate on the phone. If you chose Import the certificate, then it should have been installed on the phone. Assuming you imported the certificate, then on the Exchange account’s, the Security type – it should have been ‘SSL/TLS – Accept all certificate’.

That message does not apply to iPhones/iPads and Windows mobile phone since there is no option to skip the import of the certification during the configuration.

Regards,

Alfredo Delola
AkrutoSync

Hi Gerry,

AkrutoSync does not sync with Alexa.

Regards,

Alfredo Delola
AkrutoSync

Hi John,

Thank you for choosing AkrutoSync,

If sync from Outlook to Phone is working then let us check phone settings.

The phone can have many accounts such as Google or others. When you add something from the phone, you need to make sure you are saving it to the AkrutoSync account. Only items saved under the AkrutoSync account can sync back into Outlook. To do this, when adding an appointment, please go through every field. One of them will give you the option to pick the account you want the event to be saved to, choose to save that appointment in the account you created for Akruto. Once you sync, you will then see the item in Outlook.

Let me know if this worked. We will wait for your response.

Regards,
Brian Tan

Hi Jeff,

Thank you. I have responded to your email for further troubleshooting.

Regards,
Raphael Gonzales
AkrutoSync

Hi Darrell,

By default, Akruto starts with windows automatically. There is a chance that Akruto starts minimized to the dock area that is why it is hidden from view when window starts. To check, look for Akruto in the system tray. (This is beside the clock on the lower right portion of your screen)

If it is not there, Please reinstall AkrutoSync from the link below (No need to uninstall the older version)
https://www.akruto.com/files/download/

Regards,
Brian Tan

Hi Lex,

Could you please email the following to [email protected] :
1. The latest screenshot of AkrutoSync’s current screen from your computer
For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

2. What is the model number (Settings > About device > Model number) of your Samsung Android tablet? What is the Android version of your Samsung Android tablet (Settings > About device > Android version)?

3. Are you using Outlook 2003 / 2007 / 2010 / 2013 / 2016 / Office 365 with Outlook 2013 / 2016 on a Windows XP / Vista / 7 / 8 / 8.1 / 10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

We will wait for your response.

Regards,

Alfredo Delola
AkrutoSync

Hi Rok,

During the initial setup we highly suggest to totally turn off firewall since these types of software’s receives updates that it sometimes blocks applications in the allowed list.

We will wait for your response.

Regards,
Brian Tan

Hi Rok,

Thank you for choosing AkrutoSync,

I’m sorry that you are having this problem. We strive to give our users a quick and seamless sync solution, and the trouble you are having is not what we want our customers to have to experience.

Please check the following:

1. Make sure your phone is not on “Airplane Mode”

2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, if you have a 2.4 ghz or 5 ghz band network. Make sure both devices are connected to the same band.

3. If you have a firewall on your computer, it may be preventing the connection. You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

We will wait for your response.

Regards,
Brian Tan

Hi Bob,

Thank you for choosing AkrutoSync,

If your phone has all of your Outlook contacts, calendars then you can export them and then import them to Outlook before clearing your phone of this data. One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization

Here is a link that may help with exporting data https://www.akruto.com/backup-phone-contacts-calendar/ Once you have the existing contacts imported in Outlook then you can start configure AkrutoSync so the information from Outlook will then sync back to your phone. After the initial sync, anything added, edited, deleted from your phone will now sync to Outlook and vice versa.

Regards,
Brian Tan

Hi Gary,

There is no online link to download the older versions. If you still have the installer of the older version, then you can reinstall it.

Kindly send an email to [email protected] about getting an older version of AkrutoSync.

Regards,

Alfredo Delola
AkrutoSync

Hello Michael,

Unfortunately, AkrutoSync may not work for your phone if it is not capable of creating an Exchange account either in settings or email app. You have an option to factory reset your phone. However, it is not recommended.

Carriers usually lock or limit the features of mobile phones.

You can contact your carrier or phone manufacturer as they may help you with this matter.

Regards,
Raphael Gonzales

Hi Klaus,

Thank you for your post. Computer to computer sync using AkrutoSync is no longer possible.
Sometime early 2017, we were able to sync using computer to computer sync as long as the Outlook on the second computer is Outlook 2013 or 2016 on a Windows 8.1 OR 10 computer. About also in 2017, the latest version of Outlook 2013 and 2016 does not allow it anymore to add a pseudo Exchange account.
The issue is when adding an Exchange account in Outlook on the laptop/notebook/Surface, it requires authentication of the email address. The Exchange account for AkrutoSync is not a real Exchange account and is not connected to a real email server. It cannot be added in Outlook on the laptop/notebook/Surface.

You also cannot sync 2 Outlook Profiles. You can sync one Outlook Profile and one folder to be synced from Calendar, Contacts, Tasks and Notes (it depends on which type/s you sync).

Regards,

Alfredo Delola
AkrutoSync

Hi Jeff,

Thank you for the screenshot. Could you please email the following details to [email protected]
1. What is the make and model of your phone?
If Android – What is the make and model (Settings > About phone/device > Model number) of your Android phone? What is the Android version of your Android phone (Settings > About phone/device > Android version)?
If it is a Windows phone, what Windows version?
If it is an iPhone or an iPad, what is the iOS version (Settings > General > About > Version)?

2. Are you using Outlook 2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

We will wait for your email.

Regards,

Alfredo Delola
AkrutoSync