Hi Magnus

Please click “Open Data Directory” in AkrutoSync window and look for “config” file. Open that file and change the value of ” folder.list.timeout=10 ” to ” folder.list.timeout=120 “. Quit AkrutoSync after and open it again then check if the issue will still be the same.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Carl,

You can make AkrutoSync use a different port number, but you will also need to make your phone connect to that port number. Not all phones can do this. To make AkrutoSync use a different port number, you can do the following
1) Click the “Open Data Directory” link in AkrutoSync.

2) In the windows that opens, find the file config.txt and double-click it to edit the file.

3) Add the following lines to the config file

port.ssl=1443
port.configuration.external=5555

(you can use other port numbers, instead of the ones indicated above if you like)
4) Save and close the config file

5) Restart AkrutoSync

It will use port 1443, instead of 443 and 5555, instead of 54321. On your phone, you will need to make your Exchange account connect to port 1443. Some phones have a box under account settings, where you can enter the port number. On some phones, you can append the port number to the server name, like xy123.no-ip.com:1443 Still other phones do not accept non-standard port numbers at all, in which case you can sync one phone over the Internet and one phone over your home network.

Regards,
Brian Tan

Hi Andrzej

I’m sorry that you are having this problem.

If you find that the items have been deleted by checking “Synchronization History”, we can restore them into Outlook through AkrutoSync. To do this:

1. Open AkrutoSync and click Synchronization history

2. Make sure you are viewing the Calendar and then to the right, click Save All. Here you will be saving all the calendar items AkrutoSync ever saw and transferred to your phone or click on each appointment you want to recover and click on “Save this version”

3. Pick a location on your computer to save the file to.

4. Open Outlook and drag the file into Outlook thus recovering the calendar from the file.

5. If dragging does not work, open Outlook and then click File > Account Settings > Account Settings > select the Data Files tab and click Add, then select the data file with the contacts that you have restored from AkrutoSync.

Once you have restored them into Outlook, please delete the Exchange account for AkrutoSync on your phone by going into Settings -> Accounts -> Microsoft Exchange ActiveSync -> Settings -> Tap on the Trash icon on the top right and select the account for Akruto then tap Delete. This will remove all data under the AkrutoSync account on your phone but will be synced after your next sync with AkrutoSync. Make sure that your Outlook have all the latest Contacts, Calendar, Task and Notes that you want to sync before doing this.

6. In AkrutoSync click Configure AkrutoSync and then click Configure again. You may ignore the warning about wiping the phone as removing the account is good enough. Follow the instructions and set up your sync again.

This should restore all calendars that have been deleted into Outlook, and should sync back to your phone through AkrutoSync. To restore contacts, do the same steps above but click contacts for Type and then Save All, and proceed with steps 4-6. Then do the same for Tasks.

Let us know how this works for you.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Reza,

Please download and install this version of AkrutoSync: https://www.akruto.com/files/download/

This installer have both 32 bit and 64 bit version. The version that will be installed depends on the bitness of your Outlook. Just simply run the installer and finish the process then reboot your computer after. You don’t need to uninstall the current version installed on your computer.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Karen and Mac,

The phone can have many accounts such as Google or others. When you add something from the phone, you need to make sure you are saving it to the AkrutoSync account. Only items saved under the AkrutoSync account can sync back into Outlook. To do this, when adding an appointment, please go through every field. One of them will give you the option to pick the account you want the event to be saved to, choose to save that appointment in the account you created for Akruto. Once you sync, you will then see the item in Outlook.

Let us know if this worked for you,

Regards,
Brian Tan

Hi Carolyn

Please quit AkrutoSync on your computer then download and install this version: https://www.akruto.com/files/download/

You don’t need to uninstall the current version in your computer.

Let me know if this helps.

Regards,
Raphael Gonzales
AkrutoSync

Hi Linda,

The normal setup is installed in AkrutoSync on the primary computer where Outlook is running, and multiple “devices” connect to this one computer. The “device can be a phone or a tablet, but if your laptop is running on Windows 8.1 / 8.0 / 10 or Outlook 2013 / 2016 then it can also act as a “device” .

It is possible to install AkrutoSync on computer A, and set up computer B to sync with it.

Computer A or the main computer must have a full version of Windows, As long as it is not running Windows RT. Computer A can have any version of Outlook installed with the combination of AkrutoSync.

Computer B must have Outlook 2013/2016. It is OK if computer B has Windows RT (although it can also have a full version of Windows).

For Computer A. When setting up sync in Akruto, select the “Windows Phone” option. When Akruto asks you to open a website, Go to Computer B and use Internet Explorer, do not use any other browser. Windows will ask you whether to choose a certificate store automatically or let you choose the certificate store manually. You need to manually choose the certificate store called “Trusted Root Certificate Authorities”.

Then open Outlook 2013/2016 settings and create the manual account. Choose Exchange AcriveSync (usually written as Outlook.com or Exchange ActiveSync in Outlook 2013/2016. Enter the fake email address displayed in AkrutoSync window and the password, just like you would do with any phone or tablet. Outlook 2013/2016 will act just like any physical phone or tablet.

Regards,
Raphael Gonzales
AkrutoSync

Hi Paul

We apologize for the inconvenience.

The log file contains all the processes that AkrutoSync executes for sync to occur. The log file will include the name of your Outlook profiles and Outlook folders. We can assure you that no Outlook data and information for contacts, calendar, tasks and notes can be seen or extracted from the log file.

If the log file size is taking large spaces in your hard drive, you can quit AkrutoSync in your computer and delete the large log file. Re-run AkrutoSync again and it will generate a fresh new log file with smaller size.

Unfortunately, it is not possible to stop the software from creating the log file. The log file is used to trace the problems encountered while using AkrutoSync.

Regards,

Raphael Gonzales
AkrutoSync

HI JHS,

Thank you for choosing AkrutoSync,

I’m sorry that you are having this problem. We strive to give our users a quick and seamless sync solution, and the trouble you are having is not what we want our customers to have to experience.

May I know the type of sync you were able to setup with Akruto? Is it Sync over home network or Sync over the internet? Please let us know the make and model of your phone and if possible provide us a screenshot of your AkrutoSync main window.

You may upload your screenshot to sites such as https://imgur.com/ and paste the upload link here.

We will wait for your response.

Regards,
Brian Tan

Hi Rob

We are sorry that you encounter this problem.

To clarify, does the Notes in your Outlook are enclosed with “<” and “>” sign? Are these notes recently added from your phone and you tried to edit it in your Outlook?

In order to help you better, please take a screenshot of your AkrutoSync main window and the notes from your Outlook and phone for comparison and send it via email to [email protected]

Regards,
Raphael Gonzales
AkrutoSync

Hi,

As a workaround, it is possible to sync multiple contact folders (as well as multiple calendars, etc…) by running several copies of AkrutoSync on the same PC. Only one license is required, since you are running on the same PC, but the setup is a bit involved. Contact us for details if you’d like to do this.

Regards,
Brian Tan

Hi Chuck

We need to check and make sure that there is nothing strange in your Outlook configuration.

1. Do you have multiple copies of Outlook? Perhaps maybe a trial version was installed on your computer that you haven’t been aware of when you first bought it? Please check if you have other installations/versions of Outlook on your computer.

2. Please OPEN Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

3. Please CLOSE Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

4. Do you need to enter a password to see your data in Outlook?

Regards,
Raphael Gonzales
AkrutoSync

Hi Jerry,

If your phone has all of your Outlook contacts, calendars then you can export them and then import them to Outlook before clearing your phone of this data. One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization

Here is a link that may help with exporting data https://www.akruto.com/backup-phone-contacts-calendar/ Once you have the existing contacts imported in Outlook then you can start configure AkrutoSync so the information from Outlook will then sync back to your phone. After the initial sync, anything added, edited, deleted from your phone will now sync to Outlook and vice versa.

Regards,
Raphael Gonzales
AkrutoSync

Hi Joe,

Thank you for the screenshot.

In your IOS device, please go to Settings > General > Profiles and check AkrutoCertificate is still there.

If AkrutoCertificate is still there, you can try this :

Close AkrutoSync and close your Outlook then restart your Computer. Restart your device as well.
After the restart, Make sure that both of your computer and device are connected to the same Network.

Open your Outlook first and wait for 5 minutes before opening AkrutoSync. Then enter a test contact or calendar in Outlook and check if the sync status will change from “None” to “In progress”.

Regards,

Raphael Gonzales
AkrutoSync

Hi Doug,

Please run SCANPST. Please try to run it to repair any PST file corruptions you may have. You must run SCANPST multiple times until no error in the PST is detected. http://support.microsoft.com/kb/287497

Once SCANPST detects no more errors, please run a repair your Microsoft Office installation and then try to open AkrutoSync again. To repair the installation, open Control panel and navigate to Uninstall a program. Then find Office, right click it and choose to Repair. https://support.office.com/article/HA010382089

Regards,
Raphael Gonzales
AkrutoSync