Hello Ken,

One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization.

Here is a link that may help with exporting data. Keep in mind that because the contacts from Outlook have already synced over the phone, you may experience duplicates. The easiest way to avoid this is to remove the Exchange account from the phone as this will remove all contacts, calendar, tasks and notes that synced with AkrutoSync from the phone. Once you have the existing contacts imported in Outlook then you will have to configure AkrutoSync again. https://www.akruto.com/backup-phone-contacts-calendar/

Regards,
Raphael Gonzales
AkrutoSync

Hello Dianne,

We are sorry that you are experiencing problems.

Please click “Select what to Sync” in AkrutoSync window on your computer and make sure that you selected the correct folder to sync for contacts then click save.

If the correct contact folder is already selected, please make sure that the contacts that you are adding on your iPhone is saved under the Exchange account. The phone can have many accounts such as Google, iCloud or others. When you add something from the phone, you need to make sure you are saving it to the AkrutoSync account. Only items saved under the AkrutoSync account can sync back into Outlook. To do this, please follow these steps:

1. Open Settings on your phone.
2. Go to “Contacts”.
3. Please change the “Default Account” to Exchange.
4. Try to enter a test contact on your phone and check if it will sync to your Outlook.

I hope this helps.

Regards,
Raphael Gonzales
AkrutoSync

Hi Mike,

We are sorry for the inconvenience.

We can assist you on restoring the lost data from your Outlook if you still have AkrutoSync installed on your computer. Kindly open AkrutoSync on your computer and click “Synchronization History”.

Please change the type box to Notes and check if the deleted Notes are displayed there.

If you find the deleted Notes in Synchronization History, please follow the steps below:

1. Please close your Outlook.

2. Click “Save All” button on the upper right corner of the Synchronization History.
(Make sure that the type box is set to Notes)

3. Save the PST file on your PC. (Do not import this file to Outlook)
This PST file can also serve as a backup data.

4. Please quit AkrutoSync by right-clicking AkrutoSync icon in the task bar or system tray (near clock)

5. Open your Outlook and go to Notes then look for the “Saved Notes” folder. The deleted Notes displayed in AkrutoSync’s Synchronization History will be saved under the “Saved Notes” folder on your Outlook.

I hope this helps.

Regards,
Raphael Gonzales
AkrutoSync

Hello MLF,

We sincerely apologize for the inconvenience.

A “failed” status indicates that Akruto detects a corrupted or damaged Outlook data (PST) file. Please run SCANPST. Please try to run it to repair any PST file corruptions you may have. You must run SCANPST multiple times until no error in the PST is detected. http://support.microsoft.com/kb/287497

Once SCANPST detects no more errors, please run a repair your Microsoft Office installation and then try to open AkrutoSync again. To repair the installation, open Control panel and navigate to Uninstall a program. Then find Office, right click it and choose to Repair. https://support.office.com/article/HA010382089

If you continue to encounter this problem after the workaround given, please take a screenshot of AkrutoSync main window and send it via email to [email protected] for further troubleshooting.

Regards,
Raphael Gonzales
AkrutoSync

Hi Mike,

Thank you for choosing AkrutoSync,

particular case of yours. Please assist us in retrieving the Akruto logs on your computer. I will forward it to our developers to investigate further. To retrieve the logs, please do the following:

To get to the log file please click Open data directory in AkrutoSync and look for the file Akruto or akruto.log. Zip it up and send it over to [email protected]

Please mention on the subject field: FORUM: Trial Expired.

We will wait for an update.

Have a great day.

Regards,
Brian Tan
Technical Support Representative.

Hello Clay,

We are sorry that you are still experiencing problems.

Please send an email to [email protected] for further troubleshooting. If possible, kindly attach a screenshot of the AkrutoSync main window and “About AkrutoSync” panel in your email.

Regards,
Raphael Gonzales
AkrutoSync

Hello Clay and Ray,

We sincerely apologize that you are experiencing this problem.

In order to help you better, could you please provide us some information regarding the nature of the problem by answering the questions below?

– What is the iOS version running on your device?
– If your device is running on iOS 13, did this issue already occurring before the latest iOS update?

For further troubleshooting, kindly take a screenshot of the main window of AkrutoSync and the “Select what to Sync” panel then send it via email to [email protected]

We are looking forward to your response.

Regards,
Raphael Gonzales
AkrutoSync

Hello Christopher,

When switching computers, please keep in mind the following.

1) You cannot use AkrutoSync to pull the data from your old phone into your new computer. I assume you have some means to transfer your documents and other files to your new computer. Use the same means to transfer your Outlook data, you may use this guide on how to transfer the Outlook data on your phone to your new PC. https://www.akruto.com/backup-phone-contacts-calendar/

2) Do not use existing Exchange account on your phone to sync with the new computer. Instead, make sure that your new computer has all your data, delete from your phone the account that you use for AkrutoSync (this will also delete from your phone contacts, calendar and tasks), and set up AkrutoSync on your new computer to sync with your phone (this will copy the data from your new computer to your phone and ensure that two-way sync before your phone and your new computer works)

Please let us know if you require further assistance.

Regards,
Raphael Gonzales
AkrutoSync

Hi Vincent,

Thank you for choosing AkrutoSync.

Yes. You can set up Sync over Home Network through Simple method. The simple method uses a DNS hostname that resolves the IP address of your computer automatically. This will prevent the IP change message and allow you to sync on other networks. As long as the PC and phone are connected to the same network, the sync will work.

If you travel with just your phone and your PC stays connected to the same network and router, you can setup Sync over the Internet. Your phone can still connect to your computer over the Internet and sync. This is useful if somebody else is going to make changes on your computer and you want to see on your phone, while you are away from your computer. Syncing over the internet is for the users that leave their computer in the same location all the time and it is always on. The user can then take their mobile device and sync from wherever they are. This means the mobile device can be on a 3G, 4G or Wi-Fi network.

I hope this helps.

Regards,
Raphael Gonzales
AkrutoSync

Hello Shanti,

We are sorry for the inconvenience.

AkrutoSync is having trouble in accessing your Outlook folders.

We need to check and make sure that there is nothing strange in your Outlook configuration.

1. Do you have multiple copies of Outlook? Perhaps maybe a trial version was installed on your computer that you haven’t been aware of when you first bought it? Please check if you have other installations/versions of Outlook on your computer.

2. Please OPEN Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

3. Please CLOSE Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

4. Do you need to enter a password to see your data in Outlook?

Regards,
Raphael
AkrutoSync

Hello Deb,

We apologize for the inconvenience.

May we know if these appointments are also duplicated on your Outlook?

Please take a screenshot of the AkrutoSync main screen and send it via email to [email protected] for further troubleshooting.

Sincerely,
Raphael
AkrutoSync

Hello Frank,

We are sorry for the inconvenience.

We followed up this problem that you are experiencing to our main developer. We will send you an email once we received an update regarding this matter.

Thank you for your patience and understanding.

Regards,
Raphael
AkrutoSync

Hi Mike,

When setting up Sync over the Internet, you can click “Configure Automatically” in the Port Forwarding part. If it did not display “Success”, you can log in to your router settings and create a Port Forwarding rule on your router settings for the local IP address of your PC for ports 443 and 54321.

If you still encounter problems with setting it up, please follow the steps below:

1. Open Command Prompt on your computer
2. Type ipconfig then press enter.
3. Take a screenshot of the results.
4. Also take a screenshot of the Port Forwarding part in AkrutoSync setup.
5. Send both of the screenshots via email to [email protected] for further troubleshooting.

Regards,
Raphael
AkrutoSync

Hello Clare,

We apologize for the inconvenience.

May we know the make and model of your phone? Please let us know if you see any specific error message in Akrutosync window when you try to sync.

Regards,
Raphael
AkrutoSync

Hi Alex,

Thank you for choosing AkrutoSync,

Do you also bring the computer with you whenever you are changing locations?

if yes, The recent version of Akruto enables our customers to be able to sync on un-restricted Wi-Fi networks. This means that Akruto will be able to sync in any network as long as both computers and phone are on that same network. The setup should be via Sync over home network and “Simple” method.

However, there are limitations in this feature since Wi-Fi networks especially public Wi-Fi have restrictions.

We will wait for your response

Regards,
Brian Tan
AkrutoSync Technical Support Specialist