Hi Postbantania,

Thank you for choosing AkrutoSync,

To clarify, you are trying to sync another laptop correct?

We will wait for your response.

Regards,
Brian Tan
Support Team

Hello Val,

We apologize for the inconvenience.

Did you recently receive a Windows update on your computer before you encounter this problem?

In order to help you better, please take a screenshots of the following and send it to [email protected]

• The error message that you are getting.
• AkrutoSync main window.

It will also help us if you can provide the exact make and model of your phone, the Outlook and Windows version (Win 7,8 or 10) installed on your computer.

Regards,
Raphael
AkrutoSync

Hello Quentin,

We apologize for the inconvenience.

Please try this:

Close AkrutoSync and close your Outlook then restart your computer. Restart your phone as well.
After the restart, make sure that both of your computer and phone are connected to the same network.

Open your Outlook first and wait for 5 minutes before opening AkrutoSync. Then force a sync on your phone and see if it will make any difference. If this didn’t work, please take a current screenshot of AkrutoSync window and send it to us via email to [email protected] for further troubleshooting.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello David,

AkrutoSync is only transferable if you have a premium license.

If you have a basic license, unfortunately, it is not possible to apply it to another computer. I suggest to subscribe to our monthly subscription $2.99 (Paid Quarterly or Annually) which you can cancel anytime that you want. You can also get the following:

• Unlimited priority support (vs. one year support for one-time purchase)
• Free upgrades
• License transferable to new PC
• Minimal upfront payment
• Remote installation discount ($10 off)

See license details and comparison below:
https://www.akruto.com/get-akruto-sync/

When you are ready to switch computers, install AkrutoSync on the new computer and apply the Premium license you purchased .

When switching computers, please keep in mind the following.

1) You cannot use AkrutoSync to pull the data from your old phone into your new computer. I assume you have some means to transfer your documents and other files to your new computer. Use the same means to transfer your Outlook data, you may use this guide on how to transfer the Outlook data on your phone to your new PC. https://www.akruto.com/backup-phone-contacts-calendar/

2) Do not use existing account on your phone to sync with the new computer. Instead, make sure that your new computer has all your data, delete from your phone the account that you use for AkrutoSync (this will also delete from your phone contacts, calendar and tasks), and set up AkrutoSync on your new computer to sync with your phone (this will copy the data from your new computer to your phone and ensure that two-way sync before your phone and your new computer works)

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Alan,

Let us check if the phone and the computer can communicate with each other.

1. Go to the Wi-Fi settings of your phone. Tap the Wi-Fi connection where your phone is currently connected to and look for a IP Address or IPV4 Address.

2. On your computer, go to Start (Or the Window Circle), then All Programs, then Accessories, then Command Prompt. In the black box type in IPCONFIG look for the IPV4 address or IP Address and default gateway.

We will wait for your response,

Regards,
Brian Tan

Hello Chris,

Thank you for the email.

If the phone cannot connect to the IP address or hostname URL, it means that the phone is not yet communicating with AkrutoSync. There can be several reasons your phone cannot connect to your computer. Please check the following:

1. Make sure your phone is not on “Airplane Mode”

2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF.

3. If you have a firewall on your computer, it may be preventing the connection. You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and restart your PC and Phone.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Troy,

Thank you for choosing AkrutoSync,

Please check the following:

1. Make sure your phone is not on “Airplane Mode”

2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

3. If you have a firewall on your computer, it may be preventing the connection. You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

Regards,
Brian Tan

Hi Richard,

Thank you for choosing AkrutoSync,

I’m sorry that you are having this problem. We strive to give our users a quick and seamless sync solution, and the trouble you are having is not what we want our customers to have to experience.

May I know the type of sync you were able to setup with Akruto? Is it Sync over home network or Sync over the internet? Also, Please let us know the exact model of your iPhone.

We will wait for your response,

Regards,
Brian Tan
Technical Support Representative

Hello Sandy,

When switching computers, please keep in mind the following.

1) You cannot use AkrutoSync to pull the data from your phone into your new computer’s new setup. You may use this guide on how to transfer the Outlook data on your phone to your new PC. https://www.akruto.com/backup-phone-contacts-calendar/

2) Do not use existing account on your phone to sync with the new computer. Instead, make sure that your new computer has all your data, delete from your phone the account that you use for AkrutoSync (this will also delete from your phone contacts, calendar and tasks), and set up AkrutoSync on your new computer to sync with your phone (this will copy the data from your new computer to your phone and ensure that two-way sync before your phone and your new computer works)

If the data on your phone is saved under the AkrutoSync Exchange account, please send an email to [email protected] and provide us the exact make and model of your phone, the Outlook version installed on your new computer and your AkrutoSync license so we can give you exact instructions to follow.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Russ,

On your phone, go to “Settings”, then “accounts”, then “Microsoft Exchange” or “Exchange”. Tap the account you created for AkrutoSync. Tap on the 3 vertical dots- > Touch “sync now”.

Does it show “Last Sync (Date/Time)” or does it show you “Sync is experiencing a problem”?

After forcing a sync, please check if the status for calendar in AkrutoSync window changes from “None” to “In progress” and “Success”. If this is the case, check if the added or modified data from Outlook is synced to your phone.

If it still doesn’t sync, please take a screenshot of AkrutoSync main window from your computer and send it via email to [email protected] for further troubleshooting.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Gary,

Please click “Select what to Sync” in AkrutoSync window and check if you have selected the correct folder for Calendar then click “Save”. Force a sync from your phone after.

If it still didn’t work, please take a screenshot of AkrutoSync main window from your computer and send it via email to [email protected] for further troubleshooting.

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Roger,

The Outlook that is included in your Office 365 subscription stores data locally to the PST/OST file on your computer. As long as the data can be detected by Outlook installed on your computer, it will work with AkrutoSync.

Regards,
Raphael Gonzales
AkrutoSync

Hello Brian,

We apologize for the inconvenience.

Please send an email to [email protected] so we can assist you regarding with this matter.

Regards,
Raphael Gonzales
AkrutoSync

Hello Wade,

AkrutoSync will sync the contacts, calendar, task and notes from the Outlook on your computer to the built-in contacts, calendar, task (reminders app for iPhone) and notes app on your phone and will be saved under the Exchange account configured for Akrutosync. The phone can have many accounts such as iCloud or others. When you add something from the phone, you need to make sure you are saving it to the AkrutoSync account. Only items saved under the AkrutoSync account can sync back into Outlook.

Unfortunately, the data saved under the Exchange account or from your Outlook will not sync to iCloud or any other account on your phone. That Exchange account is solely for the sync of your Outlook and phone using AkrutoSync. What you can try is to re-create the specific calendar entries that you want to preserve on your phone and save it under iCloud account if you wish to sync those calendars to your iCloud. However, you may encounter duplicates on your phone as your phone will have 2 entries for those specific events (one saved under Exchange and one saved under iCloud).

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Justin,

We apologize for the delayed response.

AkrutoSync supports Microsoft Outlook 2019 (32 bit and 64 bit). In case you encounter problems with setting up AkrutoSync, you can contact us at https://www.akruto.com/contact-us/ and we will be glad to assist you.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync