Hello Willaim,

Do you encounter this instance upon booting up your computer? If AkrutoSync is listed on your startup programs, AkrutoSync will automatically run when your computer boots. You can click the X button in the top-right corner of the window to minimize AkrutoSync into your system tray. If you wish to fully stop AkrutoSync, you can right click AkrutoSync icon in the Task Bar and select “Quit AkrutoSync”. If you do this, please take note that you will not be able to sync until you start AkrutoSync again.

Regards,

Raphael Gonzales
AkrtuoSync

Hi Mark,

We apologize for the inconvenience.

You can contact us here https://www.akruto.com/contact-us/ so we can communicate and help you with the problem that you are encountering with AkrutoSync.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Vince,

Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/

This installer have both 32 bit and 64 bit version of AkrutoSync. The version that will be installed will be based from the bitness of your Outlook.

Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.

I hope this helps.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Bob,

Please try to reboot your phone and reconfigure AkrutoSync for your Samsung Galaxy S9.

To add another device, you need to know the username and password that you created for AkrutoSync. The user name is displayed in the AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option. Once you know the username and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same username and password that you noted above.

If you are having issues setting up the Exchange account on your phone then follow the instructions below.

On your phone:
1. Tap on Settings
2. Tap on Accounts
3. Tap on Add Account
4. Tap on Exchange or Microsoft Exchange Active Sync
5. Type in the email address shown in AkrutoSync.
6. Tap on Manual Setup
7. Tap on Exchange
8. Type in the password you just created
9. Change Security Type to SSL/TLS (Accept All) or Check “Use secure connection (SSL)”
10. Tap on next.

Let me know if this works for you.

Regards,

Raphael Gonzales
AkrutoSync

Hi,

We apologize for the inconvenience.

Please try this:

Close AkrutoSync and close your Outlook then restart your computer and phone.
After the restart, make sure that both of your computer and phone are connected to the same network.

Open your Outlook first and wait for 5 minutes before opening AkrutoSync. Then force a sync on your phone and see if it will make any difference.

In case this didn’t work, please help us diagnose the problem by sending an email to [email protected] along with the screenshot of AkrutoSync main window and the make and model of your phone to proceed with further troubleshooting steps.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Bob,

You can set up the sync to work with as many devices as you want. To do so, please follow these instructions:

To add another device, you need to know the username and password that you created for AkrutoSync. The user name is displayed in the AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option. Once you know the username and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same username and password that you noted above.

If you are having issues setting up the Exchange account on your phone then follow the instructions below

On your phone:
1. Tap on Settings
2. Tap on Accounts
3. Tap on Add Account
4. Tap on Exchange or Microsoft Exchange Active Sync
5. Type in the email address shown in AkrutoSync.
6. Tap on Manual Setup
7. Tap on Exchange
8. Type in the password you just created
9. Change Security Type to SSL/TLS (Accept All) or Check “Use secure connection (SSL)”
10. Tap on next.

Let me know if this works for you.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Tommie,

In AkrutoSync window, please click “Configure AkrutoSync” and select “Change Password” in the lower right part of the panel. Follow the on-screen instruction to finish the process.

Let me know if this worked for you.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello John,

We apologize for the inconvenience.

Please try this:

Close AkrutoSync and close your Outlook then reboot your computer and your phone.

After the restart, make sure that both of your computer and phone are connected to the same network.

Open your Outlook first and wait for 5 minutes before forcing a sync on your phone. Check if it will make any difference.

If the instruction above didn’t work, please take a screenshot of AkrutoSync window and send it via email to [email protected] for further troubleshooting.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Guy,

We apologize for the inconvenience.

Unfortunately, it is not possible to turn off the logging for AkrutoSync. You may need to reconfigure AkrutoSync again including the uninstall and reinstall process.

Can you verify if the Outlook on your PC have all the latest Contacts, Calendar, Task & Notes?

Please send an email to [email protected] in order for us to assist you further with the reconfiguration process.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Ivette,

Thank you for using AkrutoSync. The phone can have many accounts such as Google or others. When you add something from the phone, you need to make sure you are saving it to the AkrutoSync account. Only items saved under the AkrutoSync account can sync back into Outlook.

As for your Tasks, please click “Select what to Sync” in AkrutoSync window and make sure that you have selected the correct folder for Task and click save. Force a sync on your phone and check if the status for Task will change from “None” to “In progress” then “Success”.

You can also try to download a 3rd party Task and Notes app to display the task synced from your Outlook to your phone.

Please check this link : https://www.akruto.com/synchronize-outlook-apps/

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi KFStein,

Thank you for choosing AkrutoSync,

Please reboot your computer, and then use Task Manager to see what user AkrutoSync is running as (after a reboot). Here is how to use the task manager. Press Ctrl-Shift-Esc to open the Task Manager. Click the “More Details” button. Then click on the Processes tab. Find AkrutoSync in the list and check what user it is running as. If it is not the same user that uses Outlook that would be the reason why AkrutoSync is not finding your Outlook profile.

Regards,
Brian Tan
Technical Support Representative

Hi Adrian

You can export the data saved from the AkrutoSync Exchange account on your phone by using the following apps below:

For calendar, you can use iCal Import/Export CalDAV
https://play.google.com/store/apps/details?id=tk.drlue.icalimportexport&hl=en
OR
ICS Importer
https://play.google.com/store/apps/details?id=jitdesign.icsimport&hl=en

Then follow this to import that data to your outlook : https://www.akruto.com/backup-phone-contacts-calendar/import-ical-ics-calendar-into-outlook-2013

For your contacts : You can use 123 Contact Backup
https://play.google.com/store/apps/details?id=akruto.backup&hl=en

Then follow this to import the contacts to your Outlook : https://www.akruto.com/backup-phone-contacts-calendar/import-csv-contacts-to-outlook-2013

Unfortunately for Task and Notes, we don’t have any tested applications yet.

Once your Outlook have all the latest data that you want to sync into your phone, you can now proceed with the reconfiguration.

To do this, remove the previous Exchange account on your phone. (Make sure that your Outlook have all the latest data first. When you remove the account from the phone, it will remove all contacts, calendar, tasks and notes that were once synced). Then on your computer, open AkrutoSync and click configure AkrutoSync and follow the on-screen instructions to finish the setup. Be sure to select the folders that contain the data which you want to sync. Also, let the first sync finish all the way before you create any test appointments.

Let us know how this second set up goes. This should restore your sync.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Charly and Guy,

Thank you for using AkrutoSync and we apologize for the inconvenience.

Your comments and suggestions are greatly appreciated and will be forwarded to our development team.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Keith,

Follow the instructions below:

1. Please open AkrutoSync and click “Open Data Directory”.

2. In the folder that will appear, look for reboot-pending.txt

3. Delete reboot-pending.txt in that folder. Make sure that AkrutoSync is not running before you delete the file. Right click AkrutoSync icon on the system tray (near the clock) and select “Quit AkrutoSync”.

4. Run the installer for 5.2.37 again and check if you are able to update AkrutoSync.

Let us know if this helps.

Regards,
Raphael Gonzales
AkrutoSync

Thank you for being a long-time AkrutoSync user and thank you for reaching out. This problem is caused by the latest Windows 10 update. We are releasing an update to AkrutoSync today, so that it works again. Please hold on for a few more hours.